AGENDA
PLENARY SESSION
BECOME A TRUE CHANGE AND TRANSFORMATION LEADER
– STAKEHOLDERS MANAGEMENT
Second day – 11th April 2024
Cultural fit and ability to drive change at a pace the enterprise can embrace are critical.
Balance hard skills with cultural understanding, stakeholder management,
knowing when to lead from behind and when to aggressively push change.
8:30 – 9:00
Registration & morning active networking
Chairman of the plenary session:
Krzysztof Herdzik, GBS/SSC/BPO Independent Consultancy HERDZIK.PRO
9:00
Opening by The Chairman
9:10
END TO END STAKEHOLDERS’ MANAGEMENT: how to identify key stakeholders for GBS initiatives and prioritize their needs and interests
- Identifying key GBS stakeholders
- Defining specific needs of specific groups of stakeholders
- Typical challenges in building an efficient cooperation between GBS and its stakeholders
- Tools and methodologies which help to manage stakeholder’s expectations
Sylwia Opala,
Manager | Shared Services and Outsourcing Consulting, KPMG
9:30
COMMUNICATION STRATEGIES: developing tailored communication plans for different stakeholder groups, using marketing segmentation and targeting strategies
- “What’s in it for me”: what product/benefit are we implementing?
- Who is the customer?
- Is our customer interested in how the sausage is made?
- Do we really need “training KPIs”
- Real life examples: best in class
Paulina Handke,
Head of Finance Operations GBS,
IMPERIAL BRANDS PLC
9:50
CHANGE MANAGEMENT IN STAKEHOLDER RELATIONS: from enemies to business allies – how tailor-made approach supports change management
- First attempts and initial failures – our story
- What if standard approach doesn’t work?
- The role of collaboration and communication at all levels (benefits and challenges)
- Should we be friends in business?
Joanna Hrynenko-Dudek,
Director, Head of CoE Procurement,
DANISH CROWN GLOBAL BUSINESS SERVICES
10:10
Coffee break & networking
10:30
MEASURING STAKEHOLDER SATISFACTION: using marketing metrics and KPIs to gauge stakeholder satisfaction and adjust strategies as needed
- Stakeholder satisfaction: one metric to rule them all?
- How to effectively measure stakeholder satisfaction
- The limits of boiling satisfaction down to numbers
- The importance of governance in leveraging feedback to steer strategy
Arnaud Diaz,
GBS EMEA Regional Lead,
ZIMMER BIOMET
10:50
ENGAGEMENT AND FEEDBACK MECHANISMS: utilizing marketing tools to create engagement plans, such as surveys and focus groups, to collect stakeholder feedback and adjust services accordingly
- Shall we listen to our stakeholders or not?
- Why can design thinking approach support us in stakeholders’ engagement?
- Surveys: art or science?
- Can Artificial Intelligence manage our stakeholders?
Damian Druzga,
Director, EMEA BSO Business Analytics Lead,
CBRE
11:10
Panel discussion: TRANSLATING GBS STRATEGY INTO REALITY: A LEADERSHIP DISCUSSION
- Strategic Alignment: how do GBS leaders align their plans with company goals and market trends?
- Understanding Stakeholders: what should GBS do to better understand and meet stakeholders’ needs?
- Success Metrics: which are the key indicators to measure the effectiveness of a GBS strategy?
- Future-Proofing GBS: how can GBS leaders adapt to new trends and technologies to stay effective and innovative?
- Innovation Role: what’s the role of innovation in GBS, and how do leaders create a culture ready for change?
Moderator:
Krzysztof Herdzik,
GBS/SSC/BPO Independent Consultancy,
HERDZIK.PRO
Panelists:
Marek Smarkusz,
Head of Delivery Excellence,
L’ORÉAL BUSINESS EXPERTISE SERVICES & TECHNOLOGY CENTER (BEST)
Arnaud Diaz,
GBS EMEA Regional Lead,
ZIMMER BIOMET
Mira Mech,
Director, Global Projects & Business Integration,
JTI (Japan Tobacco International)
Piotr Malinowski,
Head of Poland Finance and Data, Finance Data Control Lead,
NatWest Poland
11:55
Coffee break & networking
MASTERMIND SESSIONS
Moderated thematic sessions with interactive participation in a group of 15-25 people
– a space for free exchange of experiences and informal conversations ended with KEY TAKEWAYS.
Discuss the most relevant topics and challenges you are facing right now! Be prepared for the future!
12:30 – 13:30
MASTERMIND SESSIONS 1ST ROUND
MASTERMIND 1
INTERNAL LEADERSHIP BRANDING: increasing your visibility, influence and impact as a leader
Natalia Mank,
Leadership & Executive Coach
MASTERMIND 2
MAXIMIZING GBS IMPACT: crafting value propositions that speak to Stakeholders
Krzysztof Herdzik, GBS/SSC/BPO
Independent Consultancy, HERDZIK.PRO
MASTERMIND 3
AI-ENHANCED MANAGEMENT: personalize, respond to challenges, resolve conflicts
Tomasz Chyrchel,
AI & Innovation Expert, CEO,
Generator Pomysłów
MASTERMIND 4
(this session will be held in Polish)
DLACZEGO NIE LUBIMY PONIEDZIAŁKÓW?
Joanna Karpeta,
Coach wypalenia zawodowego
MASTERMIND 5
MULTINATIONAL TEAMS: how to deal with colleagues across cultures, technologies and distances
Radosław Walentynowicz,
Co-Founder & Cross-cultural Trainer,
INTERPOINT CULTURAL TRAINING
MASTERMIND 6
RESKILLING – is it about: processes, people, tools, knowledge or maybe sth else?
Katarzyna Szczudlińska – Urban,
Head of Technology Talent Services,
NORDEA POLSKA
13:30
Coffee break & networking
13:45 – 14:45
MASTERMIND SESSIONS 2nd ROUND
MASTERMIND 7
(this session will be held in Polish)
PROCESS COMMUNICATION MODEL: poznaj unikatowy model komunikacji, który uratował misje NASA
Joanna Delbar,
Owner,
INSTYTUT JOANNY DELBAR
MASTERMIND 8
BUILDING AND SUSTAINING CONTINUOUS IMPROVEMENT CULTURE: making Continuous Improvement a key element of a company’s DNA
Paweł Bonar,
SSC/GBS/Finance/Board Member/Lean Expert/Coach&Mentor
MASTERMIND 9
INTERNAL BRAND BUILDING FOR GBS: define your brand and enhance GBS perception within the organization
Magdalena Lach, Senior Consultant | Shared Services and Outsourcing Consulting, KPMG
MASTERMIND 10
HIGH-PERFORMANCE
TEAM CREATION: how to build and maintain high employee engagement
Dawid Ostręga,
Business Leader, Head Coach, Scout Master, Keynote Speaker
MASTERMIND 11
AI IMPACT AND HUMAN EVOLUTION: preparing for a Limitless Future
Mila Orlińska,
Co-founder, CEO,
iMIND INSTITUTE
14:45
Lunch & networking
15:45
