AGENDA

PLENARY SESSION
THE IMPACT OF TRENDS
First day – 10th April 2024

8:30 – 9:10

Registration & morning active networking

Chairman of the plenary session:
Maciej Piwowarczyk, GBS Leader | SSON Global Advisory Board Member | Career Mentor


9:10

Opening by ADN Akademia & The Chairman

9:15

KEYNOTE SPEECH: ONEIRIC JOURNEY FOR BUSINESS  INTO THE NEXT TWO DECADES

The zeitgeist is changing. Trends that might seem obvious in hindsight are poorly understood in the present or not fathomed at all. We live in turbulent times now, at the tail end of order as we knew it. Perhaps, this time, this could be the most important crisis in our modern times. It can shape a new era, and the world of old prosperity can be wrenched away for good.

What comes next can’t be known – not with so much war and political instability, the rise of autocrats around the world, and the growing plausibility of a second Donald Trump term. A rebellion, both conscious and unconscious, has begun. Oneiric journey refers to a mental state in which visual hallucinations occur while fully awake. (in psychiatry). What is true? In what we trust? There is logic, though, in the anti-logic. According to Marcel Proust “The real voyage of discovery consists not in seeking new landscape, but in having new eyes”. Therefore, we should commit ourselves to waking up and constantly refreshing our eyes.

Zuzanna Skalska, Partner 360INSPIRATION, Co-founder FUTURES THINKING™, Partner GREENHAT INNOVATION

Specialization: up-front innovation and strategic thinking about the future for business development


10:15

Partner’s speech

10:35

Coffee break & networking

10:55

LATEST TRENDS IN GLOBAL BUSINESS SERVICES INDUSTRY

Maciej Piwowarczyk,

GBS Leader | SSON Global Advisory Board Member | Career Mentor


11:15

Panel discussion:  CURRENT VALUE PROPOSITION FOR POLAND – DEAD OR ALIVE?

– How to re-invent  our Value Proposition so that it responds better to the new global trends and new market expectations?
– Can GenAI Technology revolution can be our way to take our industry to the next level? 
– What are the opportunities and strengths for the Business Services market for the next 3 years? 
– What we as GBS Leaders must stop & start doing from tomorrow?
– Some global leaders say that they observe a syndrome of a “fat cow” in PL, agree or disagree and why? 

Moderator:

Maciej Piwowarczyk,

GBS Leader | SSON Global Advisory Board Member | Career Mentor

Panelists:

Joanna Hrycaniuk

Head of PMBS Strategy & Program Delivery, PHILIP MORRIS INTERNATIONAL

Jarosław Wojnarowski,

Vice President, Global Business Services, PANDORA

Katarzyna Zalewska

Shared Service Center Director, HUSQVARNA GROUP

Edyta Gałaszewska-Bogusz

Managing Director, ACCENTURE OPERATIONS POLAND


12:00

LUNCH & NETWORKING SESSION

PARALLEL THEMATIC SESSIONS
LEADERSHIP: FACING THE UNKNOWN

In the crucible of leadership, nothing squeezes a leader more than uncertainty. Meeting the challenge requires the courage to act like a leader, the courage that will enable a leader to overcome a fear of failure.

Chairman of the Leadership session:
Agnieszka Kulikowska, Senior Partner, PAGE EXECUTIVE


Zofia Dzik,

CEO, INSTYTUT HUMANITES

Specialization: think&Do tank in the field of development of Coherent Leadership™ and social capital, combining the issues of people and technology


Natalia Mank,

Leadership & Executive Coach


Michał Kasprzyk,

Country Franchise Head & Country Manager

ALCON GLOBAL SERVICES REGIONAL CENTER


Katarzyna Piotrowska,

Country Manager, CPL 


Talent’s perspective on what they want and how they see themselves in 5-10 years’ time. Fight for talents and employee wellbeing through the eyes of the junior leader.

Moderator:

Izabella Krzywosądzka-Pajdak,

HR Director,

CARLSBERG SHARED SERVICES

Panelists:

Paulina Mocka,

Marketing Team Leader,

PEPSICO GLOBAL BUSINESS SERVICES

Agata Lulek,

Finance Team Lead,

AMWAY BUSINESS CENTRE EUROPE

Dawid Kieres,

Team Leader – Recruitment Administration, ERG LGBTQ+ EMEA Lead,

AMS POLAND


AI: THE THREATS AND OPPORTUNITIES

Technology is advancing faster and dictates the pace while we battle to keep up. Seize the opportunity to shape the future of the industry and be the leading organization.

Chairman of the AI session:
Maciej Piwowarczyk, GBS Leader | SSON Global Advisory Board Member | Career Mentor


Edi Pyrek,

Founder of GLOBAL ARTIFICIAL INTELLIGENCE ALLIANCE and iMIND INSTITUTE; Mentor, writer, lecturer, futurologist

Specialization: researching decentralized AI and the possibility of creating compassionate AI, as well as exploring the potential of hyper-human development


Anna Pietruszka,

Co-founder, EXFLUENCY


Tomasz Chyrchel,

AI & Innovation Expert, CEO,

GENERATOR POMYSŁÓW


  • GenAi – hype or reality
  • How Gen will impact the sector?
  • HR Digital Assistant – use case presentation

Michał Krauze,

Europe – Head Digital Delivery, Quality,

INFOSYS BPM


Ilona Dziuba,

Koordynator Działu Raportowania i Wsparcia Narzędziowego,

MEDICOVER POLSKA 


Paweł Sobota,

Head of Services, SSC, Digital Operations and Customer Care,

WESTWING


15:00

Networking cocktail moderated by professional networker

17:00

THE END OF THE FIRST DAY OF THE ACADEMY

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