For more than 15 years, we have been providing practical knowledge by offering a wide range of training courses in

as well across all business and IT competencies. We complete more than 4,500 training projects every year with over 80,000 attendees, and develop these across every sector of the economy, including practical experience in working with the SSC/GBS/BPO/CoE sector.  

The demand for these business support services, despite current global economic instability (war in Ukraine/Israel, the energy crisis), continues to grow. Poland has become an established leader in the provision of Shared Service Centres (SSCs) in Europe, thanks to its skilled resource base of professionals and experts who span many business sectors and functions.  

These centres contribute to and play a vital role in global companies’ transformation and growth strategies. To succeed, these centres aim to become Centres of Excellence and partner with broader business operations to remain relevant. GBS leaders must rise to this challenge – it is important they feel a shared responsibility for change to deliver streamlined, best-practice internal processes.  

Based on our long-term experience in the SSC/GBS/BPO/CoE sector, we have created a SPECIAL MOTIVATION AND TRAINING PROGRAMMES that cover two academies – for both hard and soft skills. Training paths prepared in this way support the holistic development of employees, lower team turnover and drive faster acquisition of skills required to effectively lead, manage and deliver SSCs services: 

This programme supports the development of hard skills for AP, AR, GL employees in both accounting and financial reporting accounting, as well as the basics of tax law in selected European countries and around the world.

The programme is implemented based on two levels of advancement: basic and intermediate. The core of the Academy consists of introductory training in the basics of accounting (our ‘Introduction to Accounting’ course), complemented by classes in the following areas: fixed assets, accounts receivable and revenue (AR), accounts payable (AP), warehouse management and general ledger (GL). Special focus is given to end-to-end projects in the areas of P2P, O2C and R2R processes.

It is ADN Academy’s proprietary programme which has been segmented into three stages and developed in relation to the SSC Leader’s seniority/work experience:

The given training proposal addresses the soft skills needed to manage teams and the organisation. It is targeted to leaders at all levels who want to strengthen their position in the organisation through the attendance of workshops on change management and communication in the SSC team.

The workshop topics covered in the programme include:

• intercultural and intergenerational communication
• relationship management
• delegating tasks
• building commitment among subordinate employees
• process management and mapping

• project management
• stakeholder management
• effectiveness of delivered services
• process changes
• anti-burnout, etc.

Also of particular note are SUPPLEMENTARY modules for specific teams such as the use of artificial intelligence (AI) in business, strategic thinking, managing ESG, etc.