ADN BSA 2023

HOW TO SAVE 30% OF TIME & BOOST PERFORMANCE BY AUTOMATING OPERATIONS MANAGEMENT (SIMULATION)

Hands-on Simulation & CASE STUDY

During the tablet-powered simulation, you will experience how dynamic, automated tasks management boosts performance and creates an engaging hybrid workspace.

You will work on harmodesk an IT solution that easily integrates with all IT systems used in business services.

The app provides organizing, prioritizing, dispatching, measuring and visualizing the current status of tasks in business services teams.

You will test 2 new methods of ops management and see the impact on KPIs, process visibility, balanced work allocation, and morale.

Find out how the solution enabled Alexander Man Solutions to deliver 30% productivity increase and boost One Team approach.

Katarzyna Lachman-Fullarton Regional Head of Operations, AMS (Alexander Man Solutions)

Krzysztof Pimpicki CEO Harmodesk

DISCUSSION: GLOBAL PROCESS OWNERSHIP IN PRACTICE: how to build GBS/SSC added value in the structures of a global organization

– Global Process Ownership Strategy

– Building a strong governance structure

– Fostering a culture of collaboration and continuous improvements

– Leveraging technology

– Lessons learned from GPO cases – dos and don’ts

Moderator:

Krzysztof Herdzik, GBS/SSC/BPO Independent Consultancy, HERDZIK.PRO

Panelists:

Barbara Pałys, Global GBS Strategy & Transformation Director, PEPSICO GLOBAL BUSINESS SERVICES
Rafał Górski, Head of Process Transformation & RPA, GRUPA EMPIK

Edyta Wojtkiewicz, Head of GFS EMEA, ASTRAZENECA GFS

Robert Godziszewski, Executive Business Director, ADAPTIVE SOLUTIONS & ADVISORY GROUP

Robert has over 16 years of business experience GBS sector. Experienced in process management & reengineering, people management, process transitions. Currently responsible for Strategy Business Guidance for clients with focus on GBS maturity assessments, feasibility studies, building transformation & centralization strategy, market insights research.

Founder of Inau.pl, Head of Digital Tools Department at KRUK S.A.
Since 2016, he has been involved in improving the efficiency of organisations. He is involved in analysing and leading projects in the area of process automation using the synergy of nocode and lowcode tools such as RPA, apps, voice/chatbots and supporting these technologies with developments in artificial intelligence. He is an advocate of the democratisation of technology, which he pursues through active participation in industry events as well as internal activities.He has built his managerial experience in finance, e-commerce and health care

LANDSCAPE AFTER RPA

Many companies from various industries have already had contact with robotization of processes. However, it has its limitations, which in many cases can be overcome. So what should be done to overcome these limitations and get more benefits from process automation, e.g. using artificial intelligence, creating cognitive robots?

Moderated by

Dawid Szałański Digital Tools Department Manager, Kruk S.A.

LEADERSHIP FAILURES

Becoming a team leader from individual contributor – what are the biggest challenges when assuming first people managerial role?
- How to embrace doubts when assuming new role and why is good to have a sponsor
- Understanding your BIO’s – conscious and unconscious when dealing with people
- Building up the patience and resistance when dealing with new challenges
What is the difference between a team leader and manager
- Is it really, so easy, to move to managerial role, after being in team leader position for some time?
- What are the competencies that need to be built when moving into managerial role
- Stakeholder management is different, people management is different
- How to behave when taking the managerial role and suddenly managing my previous peers
Moving to direct role
- What are the biggest concerns and opportunities

Gabriela Stanakova GBS Source To Pay Global Operations, Senior Director KIMBERLY-CLARK

Katarzyna Jancelewicz HR Senior Manager & Business Partner KIMBERLY-CLARK

DISCUSSION: LEADER OF DIGITALIZATION - how technology changes the workforce of the future?

– The changing nature of work
– Opportunities and challenges of digitalization for the workforce
– Preparing the workforce for digitalization. The role of Leaders

Moderator:

Paweł Płocki, Dyrektor GBS Europe, TRUMPF

Panelists:
Mira Viswanathan, GBS & Finance Transformation Programme Office Director, IMPERIAL BRANDS PLC
Mariusz Pietrzak, GBS/BPO Executive Leader
Emilia Adamowicz, Regional Head, CARLSBERG SHARED SERVICES
Michał Kasprzyk, Head, Member of the Board, ALCON GLOBAL SERVICE REGIONAL CENTER

THE POTENTIAL OF AUTOMATION: REVOLUTIONIZING OPERATIONS AND THE FUTURE OF WORK THROUGH AUTOMATION

– Does automation make sense?

– How to approach effective automation

– Pro’s and con’s of automation

– Collaboration of humans and robots in the AI world

Mariusz Pietrzak, GBS/BPO Executive Leader

Mariusz Pietrzak is a seasoned manager with over 20 years of experience in shared services and BPO.
He is a specialist in the management and optimization of financial and accounting processes and in the area of HR. Since 2018, he has been associated with the PKP Energetyka Capital Group. He manages the Shared Services Center providing financial and accounting services as well as HR and payroll services. In the company, he has implemented over 200 process automation solutions based on ERP, AI, RPA, VB and low-code tools.
Prior to this, he worked at Infosys, where he held various management positions. As Operations Director he was responsible for building operational teams and providing services for several foreign clients of the company. He also carried out tasks aimed at optimizing processes by implementing modern technological solutions and implemented lean management strategies to improve the quality of services provided. He gained his first experience working for Philips and DHL.
He is a graduate of the Faculty of Management at the University of Lodz. He also holds an Executive MBA from Towson University.
In the free time he loves reading or listening books, actively practices sports and is interested in new technologies.

LEADERSHIP AND HR SINS

– Wrong assumptions at the design stage

– Millennials and other crazy components

– Can we all become coaches and mentors?

– Formula for failure

– Minimizing risks and guideline of success

Moderated by

Ewa Szabuniewicz, Human Resources Director, GEMINI POLSKA

HER HIGHNESS CHANGE - ALWAYS ON DUTY

– What is natural for the process
– How can we evolve
– Let’s talk about Darwin
– Most important competencies
– How leaders can prepare for the benefit of people and organisation

Ewa Szabuniewicz, Human Resources Director, GEMINI POLSKA

EXPERIENCE YOUR CONSCIOUS STATE OF LEADERSHIP

In this interactive session, you will experience how to work with the conscious states of leadership both on an individual and an organisational level.

Your personal takeaway:

Tap into the power of meaningful conversations
Experience collective wisdom
Learn new competencies that are needed for leaders today to act with peace of mind when old schemes don’t work anymore
Understand how conscious leadership can support you and your teams

The Argonauts & Human power
The Argonauts platform empowers organizations globally to cultivate conscious leadership and nurture a culture of trust and purpose.
This Stir-fry event is offered in cooperation between The Argonauts & Human Powers, a market leader for cutting-edge leadership solutions in Poland.

Loes Fokker Co-founder
Stefan Beiten Co-founder

THE ARGONAUTS

Małgorzata Czarnecka Founder & CEO HUMAN POWER

HR professional with more than 20 years of experience, enthusiast of organisation design and strategy implementation, concentrated on culture and change management. Keeping in the centre development and effectiveness, while playing different roles in international companies such as GE Money Bank, Bank BPH, Sony Pictures GBS, Staples Solutions and Lyreco Group.
Leading a business integration project, with focus on people and team work, boosting engagement and passion.
Graduated from Psychology and Human Resources Management.

Stefan Beiten – I am a father, friend, entrepreneur, lawyer, film producer, and public speaker. As a „from-Idea-to-Vision-to-Strategy-to-Execution Guy”, I structured and placed over US$1bn investments, founded 20+ companies, raised 3 kids, and produced 3 global media classics. My academic studies were in Munich, Berlin, Los Angeles, and Berkeley. I divide my time between Berlin and Amsterdam.
As an entrepreneur, I have experienced great successes, and overcome bitter defeats and considerable challenges. Through my investment holding Argo Ventures, I have founded and co-founded more than 20 companies on two continents since 1986. With my company Greenlight Media, I have produced global classics such as Deep Blue and Planet Earth, influencing more than 1bn people on how they perceive sustainability and the role of humans on our planet.
My core initiative, The Argonauts, is my essential initiative to inspire the human spirit in change-makers, paradigm-shifters and people-inspirers worldwide. I support these leaders to empower others and be empowered by finding their own meaning outside of the story we are all born into.

Loes Fokker – I am an International Organizational Psychologist and Corporate Culture Expert, and together with the love of my life Stefan Beiten I Co-Founded The Argonauts.
Today, with 20 years of experience as an international clinical and organizational psychologist, my life’s mission and passion is to inspire people, relationships and organizations to raise collective potential & wisdom by empowering leaders to integrate their soul and business.
I partner with business leaders and their teams to design corporate cultures of psychological safety, high trust, and engagement that yield consistent and sustainable high-performance talent.My believe about our world is that a harmonious reality will be possible when we as conscious leaders take the beautiful and responsible task to connect with each other, share openly our humanness as leaders and our unique different perspectives, thereby growing our collective potential and wisdom to have the conversations that are needed in our world to solve our current problems.Over the last 2 decades I have witnessed how people and whole systems can transform, when given a collective space where they feel the trust to open themselves to the conversation with first themselves, and then each other and the wider world. People have an inherent and natural power to change the way they give meaning and perceive themselves and the world, when feeling the safety and invitation to bring their full selves, one conversation at a time.

Wojciech Popławski is a Managing Director and member of the European Leadership Team at Accenture. He works with boards and senior leaders at major global organizations on large-scale, innovative programs that transform their enterprise functions including finance, procurement, human resources, and supply chain. Since 2012, he has been actively supporting the business services industry in Poland by developing leading market research, creating PR vision of the industry and advocating for Poland as a preferred location for knowledge-intensive foreign investments.
Wojciech is passionate about high technology and AI and is an experienced practitioner. He holds a master’s degree in economics from the University of Gdansk and studied Microeconomics in Regensburg.

LEADER AS A COACH - IS CULTURE MANAGEMENT AS IMPORTANT AS PERFORMANCE MANAGEMENT?

– How does a leader influence the organizational culture of performance?
– What role does the team play in shaping the engaged organization?
– What are the key drivers of high-performing teams?
– What are the barriers the team needs to understand and explore to become effective on a personal and team level?

Sylwia Miszke, Head of HR, Board Member, PEPSICO GLOBAL BUSINESS SERVICES

Dorota Szabat, Senior HR Business Partner, PEPSICO GLOBAL BUSINESS SERVICES

Experienced leader with a demonstrated history of working in multinational corporate environment in recruitment administration industry. Excellent communicator who develops highly successful working relationships with multiple stakeholders. Strongly focused on operational excellence, performance management and employee engagement. Passionate about continuous improvement, change management and people development. My analytical skills combined with natural leadership and business acumen make me a versatile people and process lead.

Co-creator of:
Harmodesk – the tool for Business Services teams that makes work and process optimization simple and intuitive,
Positive Productivity® – performance management and continuous improvement system designed for Business Services operations,
Digital Transformation Acceleration – methodology of employee egangement in automation, providing ROIbotization.
His 20+ years’ experience in change management includes dozens of strategic projects and hundreds of workshops for clients in several dozen countries around the world on 5 continents.

As Head of GFS Edyta provides financial leadership to the finance middle offices in Warsaw and Dublin / more than 300 employees units supporting EMEA region
Edyta has almost 23 years of experience in finance, in various roles and countries. Successful leader for more than 15 years. Prior to joining AZ in Jan 2017, she held the role of CEE Region CFO in Maersk, based in Warsaw. During her 17 year career in Maersk, she held roles such as Head of SCC, Regional FP&A Manager, Regional controller. She also worked in Reichle+De-Massari in Customer Service department
Natural, authentic leadership, building long-term relationships. Ambassador of inclusion and diversity. Focused on people development and growth

INTENTIONAL LEADERSHIP - REDEFINING YOUR LEADERSHIP STYLE

– How to become an intentional leader?
– What resources and capabilities you need to put in your toolbox to become one?
– What needs to be accomplished and communicated to the team?
– How to achieve the best results?

dr Marta Adamek-Trzaskalska, EMEA Head of Business Operations Change, AON KRAKÓW SHARED SERVICE CENTRE

WHY DO WE FAIL WITH TRANSFORMATION AND WHAT DO WE LEARN FROM EACH FAILURE?

– The nudge. Does it apply to GBS?
– Failure: do we encourage or punish for it?
– How governance helps or hinders transformation

Joanna Bigaj, Service Manager, APAC, Europe and Americas , AMWAY BUSINESS CENTRE EUROPE

A manager with over 17 years of experience in finance, outsourcing, and global business services. Started her career in the BPO environment holding various finance roles first at Capgemini and later at IBM. For the last 13 years working in Amway GBS Finance gained experience in the areas of people and process management, customer relations, and project management. In the current role of Global Service Manager focused on ensuring that the financial services scope is compliant with Amway standards, delivered in accordance with agreed SLAs/KPIs, and that customer satisfaction is constantly monitored and improved.

BUILDING A CULTURE OF WELL-BEING AND INCLUSIVITY

The workshop will be a combination of exercises, debate and brainstorming in the spirit of the design thinking method.

– Well-being and diversity strategies
– Global concepts
– Tactical plans and the role of HR and management

Moderated by

Emilia Brzóska, People & Culture Director GROWSPACE POLAND

Ewa Ulicz, Mentor, Trainer and D&I and employer branding Expert, GROWSPACE POLAND

Katarzyna is a Global Business Services Head with 20+ years of progressive experience in transformation programs and delivering services for global organisations in centralized models (SSC/ GBS/ BPO) managing mid- & large size teams and executing transformation programs for Finance, HR, Procurement and other processes. She holds a diploma in Executive MBA.
As a customer centric & seasoned leader, Katarzyna has been involved with deployment of scalable operating models irrespective of size and a setup of a centre for several global brands. Ever since May 2021, Katarzyna has been building Shared Service Center for Husqvarna Group holding the position of the Centre Head with responsibility for successful transition, site performance and efficient delivery of the processes migrated to Warsaw with strong focus on customer satisfaction and undisruptive business continuity. Building the Center from greenfield and deploying Transformation Program, Katarzyna supports the company in its momentum of change. A speaker at an industry events, always open for experience share and exchange in the area of GBS evolution and best practices.

Gabriela is an experienced lead, with close to 21 years of experience in business services & supply chain environment. Joined K-C in 2018 as Director, GBS EMEA, responsible for building Krakow center, finding the right talent for K-C and ensure smooth go-lives for operations in scope and operational excellence to deliver the fuel for growing K-C. Prior to joining K-C, Gabriela was Director, Procurement Operations Europe & Procurement Transformation lead Europe in Mondelez International responsible for delivering excellent procurement operations across Europe as well as leading Procurement Transformation introducing and implementing new way of working , driving changes in the organization, implementation of new purchasing system.
In her current role, as the global leader of GBS STP operations, Gabriela will collaborate closely with the global and regional Procurement teams, business leaders, GBS operations leads, and GBS global process owners to develop an optimum operating model that adheres to global design principles.

Manager, mentor, trainer and D&I and employer branding expert with over 20 years of experience.
She is a sociologist by education, a marketer by profession, and a passionate activist for mental health, equality and diversity programs. The managers she works with are encouraged to care for their employees and realize the full potential of their companies, thus fighting stereotypes and being sensitive to the power that lies in diversity. At the GrowSPACE Foundation, she advises partners on strategic well-being implementations, DEI&B.

GrowSPACE Foundation, Director of Well-being and DEI&B Programs. A financier by education, a tennis player and healthy lifestyle promoter by passion. Activist for programs on equality and diversity in organizations. Educates on how to strategically approach mental and physical health care in companies. She supports HR/EB/PR/ DE&I in building a unique/diverse work environment.

TRUST IN RPA – HOW TO MANAGE COOPERATION OF HUMAN AND BOT EMPLOYEES?

– How to balance the risk of finding right processes to automate?

– How we build trust in RPA tools?

– How should we and our employees be involved to obtain reliable solutions?

– How the cooperation of bots and humans shall be designed to build the “automation culture” in our teams?

Rafał Górski, Head of Process Transformation & RPA, GRUPA EMPIK

THE LEADER OF A DIVERSE TEAM:

from recruitment to onboarding of neurodivergent people

During this workshop, we will spark your curiosity and openness to neurodiversity. We will highlight why it is worth opening up to it and what will the team gain thanks to diversity in the work environment.
– What is neurodiversity?
– How to prepare for a neurodiverse recruitment?
– What should you and your team pay attention to?

Moderated by

Katarzyna Piotrowska, Country Manager CPL POLAND

Magdalena Wawak-Tesko, Client Relationship Manager CPL POLAND

Łukasz is currently leading Moderna Enterprise Solution Hub (MESH) in Poland with objective to build scalable, innovative and cost efficient platform for Moderna global organization. Previously he was in charge of Zoetis Financial Services, that provides finance and accounting operations for leading animal health business of Zoetis. Before that he served as consultant at EY where he started as an auditor and then moved to consulting where he was responsible for operational efficiency, transformations, cost cutting, PMO and SSC build up engagements for major global corporations. Łukasz is a graduate from Warsaw School of Economics and among others has completed ACCA, CIA, CCSA, and PMP trainings.

Magdalena Wawak-Tesko is a psychologist and recruiter with many years of professional experience, mainly in IT and related roles. She currently works as a Client Relationship Manager at Cpl Poland, carrying out various recruitment projects for Cpl key clients. A graduate of Psychology at Cardinal Stefan Wyszyński University and an adept at the CBT Centrum’s psychotherapy school. Privately, a lover of mountains, theatre and greenery.

DEVELOPMENT OF FUTURE COMPETENCES IN THE SECTOR

– Impact of digital transformation on GBS employees

– What kind of competences will be required in the future: automation, digitalization, communication, change management, others?

– Continuous learning – as GBS industry continues to evolve, employees will need to embrace a culture of continuous learning

Michał Kasprzyk, Head, Member of the Board, ALCON GLOBAL SERVICE REGIONAL CENTER

DISCUSSION: GLOBAL LEADERSHIP IN TIME OF UNCERTAINTY

– What are the most important challenges leaders are facing?
– What are the staff expectations towards leaders on different levels of management?
– Type of changes leaders should respond to
– The solutions and the risks
– Is it possible to eliminate or limit the uncertainty?

Moderator:

Roland Pac Senior Head, Leader of SSC’s

Panelists:
dr Marta Adamek-Trzaskalska, EMEA Head of Business Operations Change, AON KRAKÓW SHARED SERVICE CENTRE
Izabella Krzywosądzka-Pajdak, HR Director, CARLSBERG SHARED SERVICES
Paweł Hajduk, Head of Global Client Delivery Centres, AMS

Jola has worked in HR industry for 20 years performing various roles. She has been the Director of People Operations since August 2021 and has led AMS’s Global Service Centres for over 10 years. Prior to this assignment she was the MD Operations Strategy and Performance for AMS in which her primary focus was on developing operating model for Global Operations including tech enablement, location strategy, people strategy and performance management.

Jola holds a Master’s Degree in Economics and International Management, a postgraduate diploma in Human Resources Management and European studies as well as a coaching diploma. She is a certified Black Belt in Lean Six Sigma. Jola is a passionate leader with the drive to continually improve the world of operations and introducing technology with people and client centric eye.. Key driver for Jola is: making a difference in everything we do.

LEADERS MANAGING GLOBAL TEAMS’ CHALLENGE

– How is hybrid different from global teams?
– “Culture eats… management for breakfast” – the importance of understanding cultural differences
– How to create the sense of belonging?

Moderated by

Wojciech Nogalski Head of Value Stream BI & Corporate Functions ALFA LAVAL SHARED SERVICES CENTER

RETAINING BEST TALENTS:

the fight for talents, language, IT and accounting skills and competences

– Key challenges and how do we respond? What works and what doesn’t?
– Understanding universal motivation models
– Creating your own Employee Value Proposition

Moderated by

Wojciech Nogalski Head of Value Stream BI & Corporate Functions ALFA LAVAL SHARED SERVICES CENTER

ODPORNOŚC LIDERA NA STRES W CZASACH NIEPEWNOŚCI

(sesja prowadzona po polsku)

Moderated by

Joanna Delbar, Owner, INSTYTUT JOANNY DELBAR

LACK OF BUSINESS TRANSFORMATION STRATEGY IN THE IMPLEMENTATION OF DIGITAL TRANSFORMATION

– Business Transformation vs Digital Transformation

– Digital Change vs Customer Value

– Digital Undefined & Techno Trap

– All-in vs Incrementalism

Sławomir Czuż, Regional Delivery Head, General Manager LTIMINDTREE POLAND

GBS LEADER ROLE - TRANSITION FROM SERVICE PROVIDER TO VALUE CREATOR

– Shifting Mindset to the trusted advisor

– Developing a customer-centric approach

– Building a culture of innovation

– Leveraging technology

– Fostering collaboration and partnerships

Krzysztof Herdzik, GBS/SSC/BPO Independent Consultancy, HERDZIK.PRO

SUPERHUMAN - A QUICK GUIDE ON HOW TO EMBRACE TECHNOLOGY AND BOOST HUMAN POTENTIAL

– Technology – human’s best friend or foe?
– Creating a superhuman – myth or truth?
– Digital – is it all about technology?
– If you don’t fail, you don’t innovate – a tale about a failure or two

Emilia Adamowicz, Regional Head, CARLSBERG SHARED SERVICES

SKILLS OF THE FUTURE - DEVELOPMENT OF FUTURE COMPETENCES IN THE SECTOR

– Skills of the future: Not optional. A must
– AI transforming job market
– Skills over degrees

Paweł Płocki, Dyrektor GBS Europe, TRUMPF

NEXT GENERATION LEADERSHIP: HOW TO EFFECTIVELY LEAD AND MANAGE A MULTICULTURAL TEAM AND TRANSITION THEM FROM SERVICE PROVIDER TO VALUE CREATOR

– Navigating Cultural differences: why empathy is a top skill and how to develop it
– Values of a multicultural team: how to get the best out of it
– How to equip local leadership to be a partner and not a service provider
– Progress over perfection, value creation is a journey not a destination

Luis Zepeda, Senior Process Manager – GBS LATAM Operations Head, CLARIANT SERVICES (POLAND)

MANAGING CHANGE: HOW TO COPE ALONE AS A LEADER AND EMPLOYEE AND HOW TO COOPERATE IN ORGANIZATIONAL CHANGE, INCREASING SELF-AWARENESS OF LEADERS TO USE THEIR OWN SKILLS

Mira Viswanathan, GBS & Finance Transformation Programme Office Director, IMPERIAL BRANDS PLC

CHALLENGES ASSOCIATED WITH THE EVOLUTION OF BUSINESS SERVICES CENTERS - "new centers", "matured centers", "centers as decision makers for the company"

– Typical delivery network evolution for GBS and strategic choices
– Key challenges:
1. Creating a true global network
2. Mix of transactional & expertise-based work in different Hubs
3. Mix of “hosted” vs “managed” teams within Hubs

Christian Moens, GBS Strategy & Innovation Lead, BAT (British American Tobacco)

GROWING INTO LEADER’S ROLE – HOW TO BECOME A LEADER IF YESTERDAY YOU WERE PART OF THE SAME TEAM?

– How to define the role of the leader in a group of people that know your strengths and weaknesses well
– What to focus on when stepping up into the leader’s role
– How to take the path to success
– Why is it so important to nurture internal leaders and build effective succession planning

Marcin Dębowski, Chairman of the Board, GBS Poland Lead, PPG

DRIVE CONTINUOUS IMPROVEMENT CULTURE as the key to the transformation of a global organization

The aim of this workshop is to highlight the importance of continuous improvement culture and how it can benefit the organization.
Participants will learn about three main pillars that are necessary to build the continuous improvement in the organization.
Participants will be encouraged to share their experiences and the ideas of real life actions that supports building continuous improvement culture.

Moderated by

Dorota Niemojewska, Head of P2P, JLL

NEXT GENERATION LEADER: how to effectively manage a multicultural team

– Characteristic of current challenges leaders will face in the nearest perspective
– Behavioral factors which influence leaders’ activity
– Is multicultural team a unique case or it is becoming reality in business services sector?
– What next generation leader should do to achieve team work and engagement of multicultural team?
– What are the common mistakes and failures made managing multicultural team and how to escape from such situations?

Moderated by

Roland Pac Senior Head, Leader of SSC’s

INVESTMENT IN NEW DIGITAL OPPORTUNITIES, TECHNOLOGIES AND TOOLS

In this workshop we will talk about the approach to selection of new technologies in the context of organizational IT strategy, short- and long-term risks and benefits. Participants will have a chance to discuss and learn about different options and possibilities of choosing the right technology and associated risks and challenges that need to be accounted for when making the decisions.

Moderated by

Anna Alechno, Global Process Excellence and Intelligent Automation Lead JTI (JAPAN TOBACCO INTERNATIONAL)

ODPORNOŚC LIDERA NA STRES W CZASACH

(sesja prowadzona po polsku)

Moderated by

Joanna Delbar, Owner, INSTYTUT JOANNY DELBAR

LEAN LEADERSHIP: application of Lean Leadership practices in business services sector

– Role of lean leader
– How to build problem solving culture in the team
– Leading vs lagging perspective in performance management
– Leader Standard Work

Moderated by

Bartosz Budzewski, EMEA Markets Value Streams Leader, PHILIPS GLOBAL BUSINESS SERVICES

PERFORMANCE MANAGEMENT & KPI TRACKING:

principles for best-in-class performance measurement

– Operational and strategic planning
– Designing and applying KPIs in practice
– Use of multidimensional tools such as dashboard, managerial cockpit, scorecard
– IT support for data processing processes
– Good practices for measuring performance in the SSC/BPO/GBS/CoE sector
– Behavioral aspects
– The cultural dimension of performance measurement
– Aspects related to the international scope of the organization’s activities
– Limitations and barriers related to the use of KPIs

Moderated by

prof. nadzw. dr hab. Bartłomiej Nita
Vice-Rector for Finance and Development, F&A trainer in SSC sector
THE WROCLAW UNIVERSITY OF ECONOMICS AND BUSINESS

HOW TO TALK AND LEARN FROM FAILURES?

In this workshop we will talk about why it is important to learn from mistakes and failures. And what happens when we don’t. Participants will learn how to prepare to talk about their failures and…volunteers will have the opportunity to share their fuckup stories!

Moderated by

Jarek Łojewski, Failure Evangelist, Founder GOOD FAILURE FOUNDATION

WHY DIGITALISATION PROJECTS FAIL

– Stakeholders expectations vs. reality
– Business processes readiness
– Organization capability (culture, skills)
– Technical readiness and legacy systems
– Budget (last but definitely not least)

Moderated by

Anna Alechno, Global Process Excellence and Intelligent Automation Lead JTI (JAPAN TOBACCO INTERNATIONAL)

An experienced expert of Shared / Business Services Centers. Former Director/Site Lead of AkzoNobel and Coty Shared Service Centers, Head of Global Financial Services and CFO of Global Hub Europe at the Royal Bank of Scotland Plc; Director of FRoSTA European Shared Service in Bydgoszcz; Special Adviser to the Board of International Airlines Group (IAG) Shared Service in Kraków.
Member of Global Management Board of The RBS Shared Services for India, UK, Poland and Singapore.

Prior to Shared Service Center leadership worked for ING Bank Group N.V as Executive Bank Director for Strategy, Controlling and Investor Relations and Commerzbank Group AG as Director of Controolling and Investor Relations.
Holds an Executive MBA title from Calgary University, Canada and Ph,D in Economics and International management from Warsaw School of Economics, Poland.Associate Professor at Collegium Civitas at the Faculty of Management.

Prof. Bartlomiej Nita holds his Ph.D. in accounting and financial management. He works as an accounting professor at the Wroclaw University of Economics and Business. He is the Head of Department of Accounting, Reporting and Financial Analysis in the Faculty of Management and Business and the Vice-Rector for Finance and Development of the Wroclaw University of Economics and Business.
He studied finance and accounting at the University of Limerick in Ireland. B. Nita specializes in accounting, corporate finance, performance management, controllership and auditing and financial reporting and analysis. He has cooperated for several years with a consulting firm, where he delivers advisory services for various companies and institutions. He is the author of many restructuring programs for enterprises and institutions as well as he deals with corporate valuation. In practice, he designs systems of cost and management accounting, and performance measurement. He is also a business coach, and as a trainer explains complex issues in a clear and understandable manner with passion and commitment. He published more than 100 scientific academic papers as well as several books and monographs.

TRUMPF/ Head of SSC
Started his career in 2007 in Avon Finance Shared Services Center in Warsaw, continuing in Global Shared Services of Oriflame where he was responsible for extension of services portfolio of an in-house SSC, simultaneously managing its Operations in Asia. Was a Global Process Owner for Procurement as well as entire Procure to Pay area. Experienced in building and design of new processes, improvements and automatizations as well as in implementation of global projects. Till the end of 2017 in a position of BPO Contract and Relationship Director in Oriflame, he was actively engaged in Finance and IT outsourcing project at all its stages. Currently he is the Head of European GBS of a German company TRUMPF – global leader in industry lasers technology. Since 2018 intensively developing the Center extending the services portfolio by transactional and non-transactional activities. Focusing on new technologies and their potential utilization in the back office business and not only. Fascinated by AI, Web 3 and their influence over various processes in companies.

Maciej “Magic” Piwowarczyk, Global GBS Executive, Career Coach & Mentor
After more than 20 years of a very dynamic & successful & global corporate career (Hewlett Packard – EMEA Business Ops Lead, Accenture – BPO Director, CBRE – EMEA GBS Managing Director, Discovery – Global VP, Head of GBS) in BPO / Shared Services, today Maciej (www.transformwithmagic.com) acts as an independent Executive Advisor, Interim Management and Career Coach or Mentor. Working with the majority of cultures globally, being based in Warsaw, he considers himself as a Global Citizen. As a thought leader and service futurist for GBS, Maciej is an engaged speaker, industry award judge and he regularly produces industry publications. He sits on a few global GBS advisory boards incl. SSON. Advise – design – execute & deliver tangible outcome – while growing People, is what keeps Maciej motivated. Maciej holds a master’s degree from Warsaw School of Economics. He is a happy father of 2 boys. Sport is his way to recharge the batteries.

Marcin Dębowski leads PPG Global Business Services in Poland, supporting PPG across EMEA and US & Canada regions in a field of: Customer Service, Logistics, IT, Data Management, Marketing, Procurement and more. Marcin has 12+ years’ experience in Shared Service environment, including prior assignments in GE and Fujitsu. He was building global expertise teams, with a focus on front line customer support, project management and service management. He was always heavily promoting a topic of Customer Experience which could only be achieved with a mix of Digital Solutions. Across past years deeply engaged in what fascinates him the most: projects related to people’s growth and development.

Bartosz is currently leading EMEA Supply Chain Organizations in Philips GBS. In last 10+ years of experience Bartosz has led various GBS roles, such as Head of Indirect Procurement, Operational Excellence & PMO Leader or GBS Value Services Leader. He has graduated from Executive Leadership Studies at Stanford Business University and he is certified Lean Six Sigma Black Belt.

Senior HR Business Partner and member of Diversity, Equity & Inclusion group at PepsiCo in Kraków and Europe. HR generalist with over 13 years of experience in various areas, such as recruitment, talent management, employee relations, and transformations. Experienced business partner in such industries as FMCG, banking, and technology. Passionate about transforming businesses and ensuring the people strategy aligns with the business goals. Sociologist with a specialization in advertisement and communication with a strong focus on building an inclusive environment. With PepsiCo Kraków since October 2021, partnering with Commercial Sales, Consumer, Marketing & Engagement, and E-Commerce functions.

GBS S&T Senior Manager
She is a part of the PepsiCo GBS Strategy and Transformation team, that is responsible for leading Design transformation phase in PepsiCo GBS. She has over 17 years of experience in BPO industry.
In her previous company – IBM she was working as Senior Transformation Consultant, developing opportunities for new clients, supporting them in business transformation, sharing best practices and supporting new tools and technology implementations.
At the moment she holds the position of GBS Strategy and Transformation Senior Manager at Pepsico.

Global GBS Strategy & Transformation Director PepsiCo
She is a part of the global Strategy and Transformation GBS team in Pepsico, leading Design transformation phase in Pepsico GBS Globally. Prior to joining PepsiCo she worked for IBM as the Global Transition and Transformation Lead. During her 20 years professional career, she worked in several companies including PwC (Advisory: Audit and assurance services), Arvato (services for Google), where I served in leadership positions and in Global roles.

Piotr Malinowski, Head of Finance & Data Poland, NatWest Group
Piotr has 13+ years of experience in Financial Industry holding previously roles in regulatory, financial control and business intelligence and FP&A teams.
In current role responsible for defining strategy and development of Finance and Data teams. He is also Financial Director of NatWest Bank entities in Poland. In his global role Piotr is leading multinational team responsible for data control and delivery of innovative data solutions for Finance and Risk Function.
During his career accountable for change and transformation programmes. Most recently as SRO accountable for SaaS product implementation and currently working on Finance and Risk Data Transformation.
Privately a big fun of an active lifestyle with favourite sports being sailing and running.

Regional Delivery Head, General Manager LTIMindtree Poland; Career Coach & Mentor
Business leader with 20 years of professional experience in various roles. Experienced in managing complex environment, seasoned IT strategist, influential change manger. Inspiring people leader with ability of creating wold class process framework and multiple cross functional high-performing teams. Ex ABB, GE Healthcare, Hewitt Associates (AON), entrepreneur.
In his current role he is responsible for operations management & growing up LTIMindtree organisation in Poland & region with 2 Delivery Centres (Warsaw & Krakow) and few hundred FTEs onboard.
Holds a MSc degree in International Business Administration, Cracow University of Economics.

Manager with 20 years of experience gained in England, USA and Poland. He is currently a mentor at Leaders Island, having previously successfully managed companies and built teams in companies such as IBM, Shell Energy, Amazon, SolarWinds, SKK S.A, SG Digital i EPAM Systems.
At the same time, he is an American football coach for the Krakow Football Kings team, with which he has won two Polish championship gold medals. As a coach, he places great emphasis on youth development and strongly supports local social activities.
Lecturer in Talent Management in Tech Companies at the AGH University of Science and Technology, and in executive MBA and MBA studies at the Cracow University of Economics. Also a scoutmaster, where, in addition to his position at the Scout Headquarters, he led two teams to victory at the 6th and 7th ZHP World Rally.
He participates in numerous speeches. He specialises in topics that deal with team building and the introduction of new organisational procedures. Motivational speeches are also his strong point, in which he demonstrates connections between the worlds of business and sport. The topics of his speeches are closely related to his experiences, work and passions.

Anna Alechno is a process excellence and automation professional working for global, multinational companies.
In her roles Anna is accountable for leading global teams responsible for services’ improvements and deployment of intelligent automation. Anna worked in global roles in PepsiCo, IKEA, British American Tobacco GBS, TJX Europe, First Data Corporation and Accenture. She was leading projects in the areas of business transformation, change management, process excellence and automation of day-to-day operations.
In her current role as Intelligent Automation Lead in JTI (Japan Tobacco International) Anna is working on improvement of delivered services using the latest technologies.

The area of Joanna Delbar’s work is mainly business structures: corporations, organizations, institutions. She works with leaders, managers , who experience tremendous pressure and stress on a daily basis. She teaches how to wisely set boundaries, be fully effective at work, find passions , plan well and enjoy life.
She graduated from the Acting Department of the Lodz Film School – Master of Arts degree,
Marketing Business Management at the University of Lodz, Teacher Training College “The Institute for Mindfulness Based Approaches in Germany (certified teacher of MBSR – Mindfulness Based Stress Reduction, 4 year School of Personal Development at Centro Shri Vivek in Barcelona (with a certificate of shri vivek integral yoga trainer) as well as Zen coaching training conducted by Kore Lanfeld completed with a certificate, and a school of transactional analysis.
She has hundreds of trainings and workshops in the area of stress management and building mental resilience.

Dorota holds the position of Head of P2P of JLL. With over 10 years of experience in the shared services industry, has honed skills in managing people, projects and operations.
Throughout her career, Dorota has actively participated in the numerous improvement and transformation projects, specializing in change management and process improvements. Her expertise in this area has allowed her to successfully lead projects and drive positive outcomes for her organization.
She graduated from the Warsaw School of Economics with a degree in Finance and Accounting.

Mira is a seasoned GBS professional with over 22 years of experience in the GBS industry. She has a unique background of working with Big 4 consulting companies, BPOs and in the industry to design target operating models, formulating finance and procurement transformation strategies, managing large transition and transformation programmes and is also a certified Lean Six Sigma Black Belt. She has an enthusiasm for exploring futuristic solutions for GBS in the areas of location strategy, process ownership, digital solutions and the future role of GBS leaders. Additionally, she is passionate about diversity and inclusion and has championed multiple programmes. Mira is currently the GBS Programme Office Director In Imperial Brands.

Małgorzata Czernecka – Wellbeing Wizzard, psychotherapist, specialist in leaders and employee’s vital energy management, body worker, bioenergy expert. The founder of Human Power. Creates and supports the implementation of long-term wellbeing strategies aimed at optimizing work style. The author innovative development programs in the field of meta-wellbeing, combining knowledge in the field of neurobiology, sports medicine, psychology.
She has worked with companies such as Shell, Intel, Heineken, DHL, Axel Springer, Avon, Aviva, Orange, mBank, P&G, HP Inc.. Co-author of the first book in Poland about wellbeing “Wellbeing in the organization” and numerous articles i.e., Harvard Business Review Polska, ICAN Management and HR Business Partner Magazine. You can listen her at: The Forbes Women, ICAN Management “Secrets of Champions” and “Becoming a Sustainable Leader” podcasts.

Radek is the Vice President of Herbalife’s Global Business Services Centre in Krakow from which they service Herbalife’s EMEA operations.. Previously, he was the Head of a leading SSC/COE which received multiple recognitions including the 2017 ABSL Business Leader in Business Excellence Diamond Award and prior to that, he was in New Zealand working as an Executive Director for an electricity retail company which was awarded Deloitte NZ Fast50 status under his tenure.

Radek has close to 30 years’ professional experience in financial leadership, compliance, transformation and change management. His experience includes roles such as CFO for Australian listed companies, Founder and Managing Partner of an advisory firm and various Director level positions with corporates in Europe, Australia and New Zealand. In his roles he has published numerous audited Annual Reports, was involved in a $100 million IPO and project managed one of the bids for BP Solar’s manufacturing facility in Australia.

Radek started his career in New Zealand working as an auditor with PriceWaterhouse, qualified as a Chartered Accountant in 1998 and completed his MBA through University of Otago and Copenhagen Business School.

Krzysztof Herdzik, a seasoned GBS executive advisor with 20+ years of experience. He helps GBS leaders around the globe to navigate complex operations, saving time and resources while achieving their goals. He specializes in designing and executing effective GBS strategies and takes pride in being a trusted advisor, unlocking businesses’ full potential through people, processes and technology. Krzysztof has assisted companies like Universal Music, Avon, Expedia, and Ricoh on their GBS journeys. Through his LinkedIn newsletter, “The Journey of GBS Leader with Krzysztof Herdzik,” he shares his unique GBS strategies, insights and best practices for GBS leaders coming from his projects. As a proven leader in BPO/SSC/GBS functions, Krzysztof is dedicated to empowering GBS leaders and improving employees’ lives. Graduated from Harvard Business School in Innovation and Design Thinking.

Failure Evangelist. Founder of the Good Failure Foundation (pol. Fundacja Dobra Porażka).
He organises workshops, lectures and develops tools and methods to support effective experimentation, failure prevention and understanding and good communication in this area, helping adults to deal with personal and professional failure.His work includes the development of the Failowship, which teach people how to talk well about mistakes and failure. He has created over 20 original workshops on managing professional skills, failure, various aspects of running projects and building relationships between IT and “business”.In 2022, he designed and taught the only post-graduate courses in Poland on Failure Management in the Human Resource Management programme at Adam Mickiewicz University in Poznan.

He has been the main organiser of the Day of Failure for 5 years. In the past he has organised 28 FuckUp Nights. He helps to prepare similar events held in various companies.

He has worked in IT for over 30 years, mainly in finance. In recent years, he has held management positions, mainly as a person working at the interface between IT and business, looking after the right relationships and proposing solutions to business needs, solving difficult problems and managing risks, among other things.

Violetta Małek, MBA, CEO and Co-founder of the consulting firm Gekko advisoryNOW.
She has more than 20 years of experience in corporate financial management, management of modern service sector organisations and business consulting. She was a consulting director and leader in the modern services sector advisory area at KPMG. She served as General Manager at McCormick where she built the Shared Services Centre for the Europe, Far East and Africa Region.

Previously, she was CFO responsible for the creation and transfer of accounting processes at PwC in the Central and Eastern Europe Region. Long-time CFO and board member of Avon Cosmetics, Avon Operations, Avon EMEA FSC (Poland and Nordics; EMEA region oversight), TNT Express and Abbot Laboratories (Poland and England).Speaker at many national and international financial conferences and seminars. Author of a number of publications on financial management and transformation in Polish and foreign specialized periodicals (including Outsourcing & more, Controlling and Management, Business Services Magazine, C-SuiteNEWs, Gazeta Finansowa, Parkiet, ITWIZ, Finanse i Controlling, CFO Bulletin, KPMG Turning Point).
She holds an EMBA degree from the Business School of the Warsaw University of Technology. She holds a degree in Organisation and Management from the University of Lodz and a master’s degree in Financial Management from the Warsaw School of Economics.

Rafał Górski – Head of Process Transformation & RPA in Empik Group – has twelve years of experience in digital transformation programmes – in Europe and ASPAC region. For three years he has been responsible for building and scaling KPMG Intelligent Automation advisory practice. Now he supports building automation culture, orchestrates transformation and automation of the processes in Empik Group – on the business side.

Katarzyna has been working in the HR industry for over 18 years. She has completed numerous recruitment processes, including senior and management positions, as well as management development initiatives. Currently, as Country Manager of Cpl Poland, she uses her knowledge and counselling skills in the labour market field to support both current clients and new investors on the Polish market. She defines the strategic direction of Cpl’s services in Poland, overseeing the quality of the services provided, as well as leading international recruitment projects within the Group. For the last 6 years she has been working on the development of services such as permanent recruitment, RPO, IT contracting and temporary work, while supporting clients in the implementation of their recruitment strategy.

Senior Process Manager/ GBS Latam Operations Head at Clariant. Luis had hold several leadership positions in the last 10 years but specialized in F&A and SSC/BPO services for the last 8+ years within Global companies. His main passions and areas of expertise fell into three main areas and skills: a successful stakeholders & Customer relationships and partnership, Project Management and transitions including M&A integrations and the most important one, people development and engagement.
He loves to dig into customer problems and solve them with a Value Creation approach, providing sustainable solutions focusing on key results, build world-class effective and efficient intercultural teams and quickly adapt to new challenges managing and leading the change. He loves to win, but helping his teams to win gives him greater joy.
Title: Next Generation leadership: how to effectively lead and manage a multicultural team and transition them from service provider to value creator.
– Navigating Cultural differences: why empathy is a top skill and how to develop it
– Values of a multicultural team: how to get the best out of it
– How to equip local leadership to be a partner and not a service provider
– Progress over perfection, value creation is a journey not a destination

Emilia Adamowicz is a visionary leader – senior director, Regional Head of Carlsberg Shared Services and a Board Member, with a proven track record of delivering successful results in multinational companies. With over 700 employees under her leadership across multiple geographies and functions, Emilia has gained vast international experience in various industries, including pharma and FMCG, working for companies such as Accenture, Novartis and Carlsberg in Poland and Switzerland.
Emilia is passionate about improving business outcomes and has a common theme throughout her professional history – a strong drive for improvement, problem-solving and leading people towards achieving better results. With her expertise in leading day-to-day business services, as well as large-scale transformation and digital programs, she has achieved significant improvements in productivity through organizational design, process optimization, and technology implementation.
Emilia holds a master’s degree in economics from Poznan University of Economics and an executive MBA from ESCP Europe. With her extensive experience and leadership skills, Emilia is an inspiring speaker who will share her knowledge and expertise in driving value for the organizations she has worked for. Attendees can expect to leave her session with actionable insights and strategies that can be implemented to drive growth and improve business outcomes.

Piotr Maksimczuk is the Vice President leading Blue Yonder Poland. In this role, he oversees the Customer Success Center of Excellence (CoE) located in Poland and Czech, delivering best-in-class services to Blue Yonder’s customers across entire EMEA (Europe Middle East Africa), including professional services, technical consulting, cloud on-boarding, and customer support. Blue Yonder Poland has exceeded 160 associates and keeps growing.
Prior to Blue Yonder, Piotr set-up, scaled-up and managed large scale, multifunctional Shared Services Centers for Nielsen and Westwing. In total he set-up and successfully transferred to Poland operations covering 1000+ FTEs spread across Operations, IT, Consulting, Logistics, Customer Care and other business areas. While managing SSC/COE organizations, Piotr is focusing heavily on Talent Management & Enablement, Performance Management and Value Creation.

Head of Services | SSC, Digital Operations and Customer Care
With Westwing already 2,5 years, leading Shared Service Center that covers Digital Operations and Customer Care. Always focusing on highly engaged teams, lean and automated processes and best in class Customer Experience.
Prior joining Westwing, was working globally with Nielsen Sports on Data Analytics, regionally (DACH, Nordics, Poland) with Nielsen on Digital Operations. Business career started with DHL Express where for 13 years was working in Customer Service area.

A charismatic and experienced leader focused on delivery and passionate about developing people. Former Radio reporter, scientific and social researcher, experienced program manager and tutor at Wyższa Szkoła Zarządzania i Bankowości w Krakowie, a member of the Leadership Team of Aon Krakow Shared Service Centre.
She has over 10 years of experience in running complex global and regional change programs in corporate environments. Loves to shares her knowledge and experience in leadership with high potentials as a coach and mentor.
In her free time she trains Krav Maga, jogs, is a mum of 6 years old Alex and a true French bulldog lover.

Christian is the GBS Strategy & Innovation lead at British American Tobacco (BAT).
In his current position he works with the global GBS Lead to define the future of GBS at BAT, including the strategy for its 6 Hubs & coordination of global expansion initiatives.
He’s got over 10 years of experience in Global Business Services as a management consultant for such global companies as Equaterra, KPMG and Accenture. As such he worked with clients in Consumer Goods and Retail industries to help realise their Global Business Services ambitions.
He graduated as MSc in International Economic & Business, University of Groningen (Netherlands), which included an exchange programme at Warsaw School of Economics.

Pawel Hajduk – Head of Global Clients Delivery Centres responsible for Poland operations at AMS – global total workforce solutions firm.
His job is to make sure 2000+ talents delivering services to 70 clients, representing 50 nationalities and speaking 40 languages in two centres and 210 remote locations across country embrace one AMS culture.
Specialises in harmonising between business objectives and company values to achieve the best outcomes. Graduated from Psychology at the Catholic University of Lublin. Maximiser by nature. Husband of one & Father of two.

Senior IT leader with over 20 years of global IT delivery experience across business domains (Data & Analytics, SAP, Commercial), IT domains (Project Management, Service Management, Supplier Management), geographies and cultures (Poland, Nordics, Indonesia, Switzerland, Argentina, India).

Building highly engaged and effective teams and organizations focused on delivering business value is very important to him. He is keen on making an impact through excellence in service and project delivery through application of Agile, Design Thinking/Lean Startup/Google Sprint to discover, validate and deliver faster.

The adaptable leader with a consistent track record of successfully implementing transformations and running an ongoing business with a strong people and business-focused agenda. Experienced in providing HR leadership for manufacturing facilities in Poland & UK; EMEA region, Central Europe, also for Global Business Services Centers & Greenfields in Poland. Globally and internationally exposed. Executive coach for business around people strategy, talent acquisition, leadership, organizational agility & efficiency, people diversity and engagement, and hybrid working model. Natural, authentic leadership, building long-term relationships. Change Leader & Influencer. Executive Coach, NLP Master, and Practitioner.

Izabella Krzywosądzka- Pajdak is a HR Director of Carlsberg Shared Services.
For the first nineteen years of her career, she was with the Santander Group, where she worked in various business areas ranging from e-banking to marketing, sponsorship and charity to customer experience management. In 2015, she joined Santander Factoring, where she was overall responsible for the human resources area. She then used the experience gained there to work in the Enea Capital Group’s Shared Services Centre. She has been with Carlsberg Shared Services since March 2021.Speaker at national conferences for the HR community and author of numerous industry articles. Enthusiast of multifaceted wellbeing and tireless promoter of a holistic approach to employee wellbeing, with mature leadership based on the “Lead with Care” principle. In her daily life, both personally and professionally, she follows her life motto “Impossible is nothing/ Impossible does not exist”.

Director Service and Process Excellence at Amway, leading global process improvement and automation agenda. She has over 20 years of experience in finance, consulting, and global business services. Started her career at Deloitte, working in audit and advisory, tried out an outsourcing environment working for IBM to eventually choose to insource with Heineken, followed by Amway.

She is passionate about user experience, process, improvement, and automation. Working with a global team, exposure to different cultures and complex transformation challenges energizes her, while customer satisfaction provides fulfilment.

She imagines that one day people do not have to execute repetitive tasks or activities that nobody cares about and customers can really embrace “easy finance”.

Partner, Board Member at ADN Academy and Head of Office at ADN Podatki. He started his professional career in 1998 at the Foundation for the Development of Accounting in Poland, where he was responsible for organising classes in the main regions of Poland. After that, already as a Sales Manager, he supported the Institute of Accounting and Taxes Sp. z o.o. in building the company’s commercial activities strategy. From 2004 to 2007, he co-founded the Training and Conference Department at BDO Polska, an international auditing and consulting company.
Over the last 15 years, he and his team have built ADN Academy, the largest training company in Poland in the fields of tax, accounting, management, finance, law, IT and soft skills. He has many years of experience in delivering complex, high-budget B2B training and consulting projects. As a Partner, he supervises closed-door training courses dedicated to AP, AR, GL employees working in Shared Services Centres.
He is the author of a special motivation and training programme addressed to SSC/BPO/GBS/CoE representatives. Krzysztof has been involved in the implementation of projects for Shared Services Centres since their inception on the Polish market.
He is a graduate of the University of Lodz and completed tax law at postgraduate studies at the Leon Koźmiński Academy ALK.

Michał has 18 years of professional experience, holding various global and local positions in different parts of organization: Finance & Controlling, Global Business Services, Sales and IT. During his career he oversaw setting up global structures in the FP&A area, building up new SSC/GBS centers, optimization of finance and controlling processes. Michał has been associated with Alcon for over 3 years, where he is responsible for the ramp up and the development of multifunctional Alcon Global Services center in Warsaw. In private, he enjoys sport, especially running and basketball.

Transformation Trusted Advisor with overall 14 years of successful delivery of impactful projects in a multifunctional SSC environment. Customer-oriented expert, passionate about building delivery models to make a real difference and deliver sustainable change. Enthusiast and coach of process management and continuous improvement using Lean, Six Sigma (Black Belt), or ToC methodologies. Experienced Project and Program manager with a unique skill set based on PMI, Prince2, and Agile. People manager focused on building an effective team of experts via the promotion of accountability, trust, and integrity values. Privately geek that is constantly reviewing the technology landscape to leverage the best-in-class solutions e.g. Low-Code, AI, Chatbots, RPA to increase efficiency.

Runs European GBS in Orange, supporting business with F&A and other industry processes, managing more than 250 people and number of automation solutions. Present in SSC/BPO sector for number of years, both in shared services centers (Thomson, Technicolor, Orange) and BPO providers (Accenture). Michal was involved in both the creation of new centers and the management and development of existing organizations. Michał initiated or was responsible for the implementation of task transfers, standardization, automation and robotization of processes. He is convinced that the real involvement of employees results from the trust in the teams. At the same time he sees the future development of the industry in AI Automation and Data Science.

HOW TO TALK AND LEARN FROM FAILURES?

In this workshop we will talk about why it is important to learn from mistakes and failures. And what happens when we don’t. Participants will learn how to prepare to talk about their failures and…volunteers will have the opportunity to share their fuckup stories!

Moderated by

Jarek Łojewski, Failure Evangelist, Founder GOOD FAILURE FOUNDATION

CHALLENGES OF LEADERS MANAGING GLOBAL TEAMS: hybrid, integrated teams, topics of exclusion, many distributed teams

– Effective people management – teams located in different time zones
– Managing teams working remotely and in different global location (missing in-person connection)
– Diversity & inclusion of teams distributed among different cultures and location

Moderated by

Barbara Pałys, Global GBS Strategy & Transformation Director
Agnieszka Janiszewska, GBS Strategy & Transformation Senior Manager

PEPSICO GLOBAL BUSINESS SERVICES

ADN BUSINESS SERVICES ACADEMY 2023 it’s not just a conference, it’s more than that!

The annual meeting will focus on the most important areas of
PROCESS, PEOPLE and DIGITAL TRANSFORMATION and above all the role of TEAM LEADERS.

Are you a person RESPONSIBLE FOR LEADING or MANAGING PEOPLE
and making sure everyone is happy at work?

Are you ACCOUNTABLE FOR employees SUCCESS and their FAILURES?

Join and learn how to become a GOOD LEADER and PEOPLE MANAGER!

We did it! The first edition of ADN BUSINESS SERVICES ACADEMY 2023 is behind us!

The project was created in cooperation with market experts – leaders of business service centers and many people involved. Especially thanks to the support, commitment and ideas of the members of the PROGRAM BOARD.

ADN BUSINESS SERVICES ACADEMY 2023 it’s not just a conference, it’s more than that!

ACADEMY 2023 BUSINESS LEARNINGS

Find out what the leaders talked about, what tips they gave to other leaders during the Academy – contact us

Becoming a leader is a path, it’s a continuous development
– no matter whether you’ve been on that path for a long time or have just entered it.

Stay in touch – the next edition is coming soon!

Discuss the most relevant topics and challenges you are facing right now!
Be prepared for the future!

PROGRAM BOARD

Krzysztof Kadlec

Michał Wierzbowski

Paulina Handke

Izabella Krzywosądzka-Pajdak

WHY ATTEND?

Be inspired

Gain knowledge and develop your skills

It’s all about networking

Have fun

WHO SHOULD ATTEND?

Participation in this event will be particularly valuable
for people working in the Business Services Sector (SSC/GBS/BPO/IT/R&D):

Join the group of LEADERS ready to exchange, learn and develop TOGETHER!

BRONZE PARTNER

SUPPORTING PARTNER

MEDIA PATRONS

Contact:

Edyta Olbratowska

Place:

ADN BUSINESS SERVICES ACADEMY 2023 it’s not just a conference, it’s more than that!

The annual meeting will focus on the most important areas of PROCESS, PEOPLE and DIGITAL TRANSFORMATION and above all the role of TEAM LEADERS.

Are you a person RESPONSIBLE FOR LEADING or MANAGING PEOPLE and making sure everyone is happy at work?

Are you ACCOUNTABLE FOR employees SUCCESS and their FAILURES?

Join and learn how to become a GOOD LEADER and PEOPLE MANAGER!

We did it! The first edition of ADN BUSINESS SERVICES ACADEMY 2023 is behind us! The project was created in cooperation with market experts – leaders of business service centers and many people involved. Especially thanks to the support, commitment and ideas of the members of the PROGRAM BOARD.

ADN BUSINESS SERVICES ACADEMY 2023 it’s not just a conference, it’s more than that!

ACADEMY 2023 BUSINESS LEARNINGS Find out what the leaders talked about, what tips they gave to other leaders during the Academy – contact us

Becoming a leader is a path, it’s a continuous development– no matter whether you’ve been on that path for a long time or have just entered it.

Stay in touch – the next edition is coming soon!

Discuss the most relevant topics and challenges you are facing right now! Be prepared for the future!

PROGRAM BOARD​​

Krzysztof Kadlec

Michał Wierzbowski​

Paulina Handke

Izabella Krzywosądzka-Pajdak

WHY ATTEND?

Be inspired​

Gain knowledge and develop your skills

It’s all about networking

Have fun​​

WHO SHOULD ATTEND?

Participation in this event will be particularly valuable for people working in the Business Services Sector (SSC/GBS/BPO/IT/R&D):

Join the group of LEADERS ready to exchange, learn and develop TOGETHER!

BRONZE PARTNER

SUPPORTING PARTNER

MEDIA PATRONS

Contact:

Edyta Olbratowska

Place:

The annual meeting will focus on the most important areas of
PROCESS, PEOPLE and DIGITAL TRANSFORMATION and above all the role of TEAM LEADERS.

Are you a person RESPONSIBLE FOR LEADING or MANAGING PEOPLE
and making sure everyone is happy at work?

We did it! The first edition of ADN BUSINESS SERVICES ACADEMY 2023 is behind us!

The project was created in cooperation with market experts – leaders of business service centers and many people involved. Especially thanks to the support, commitment and ideas of the members of the PROGRAM BOARD.

ACADEMY 2023 BUSINESS LEARNINGS

Find out what the leaders talked about, what tips they gave to other leaders during the Academy – contact us

Becoming a leader is a path, it’s a continuous development
– no matter whether you’ve been on that path for a long time or have just entered it.

Discuss the most relevant topics and challenges you are facing right now!
Be prepared for the future!

PROGRAM BOARD

Michał Wierzbowski

Be inspired

Have fun

Participation in this event will be particularly valuable
for people working in the Business Services Sector (SSC/GBS/BPO/IT/R&D):