AGENDA
PLENARY SESSION
THE IMPACT OF TRENDS
First day – 10th April 2024
8:30 – 9:10
Registration & morning active networking
Chairman of the plenary session:
Maciej Piwowarczyk, GBS Leader | SSON Global Advisory Board Member | Career Mentor
9:10
Opening by ADN Akademia & The Chairman
9:15
KEYNOTE SPEECH: ONEIRIC JOURNEY FOR BUSINESS INTO THE NEXT TWO DECADES
The zeitgeist is changing. Trends that might seem obvious in hindsight are poorly understood in the present or not fathomed at all. We live in turbulent times now, at the tail end of order as we knew it. Perhaps, this time, this could be the most important crisis in our modern times. It can shape a new era, and the world of old prosperity can be wrenched away for good.
What comes next can’t be known – not with so much war and political instability, the rise of autocrats around the world, and the growing plausibility of a second Donald Trump term. A rebellion, both conscious and unconscious, has begun. Oneiric journey refers to a mental state in which visual hallucinations occur while fully awake. (in psychiatry). What is true? In what we trust? There is logic, though, in the anti-logic. According to Marcel Proust “The real voyage of discovery consists not in seeking new landscape, but in having new eyes”. Therefore, we should commit ourselves to waking up and constantly refreshing our eyes.
Zuzanna Skalska, Partner 360INSPIRATION, Co-founder FUTURES THINKING™, Partner GREENHAT INNOVATION
Specialization: up-front innovation and strategic thinking about the future for business development
10:15
Mindbox representative’s speech – MAXIMIZING VALUE THROUGH INTELLIGENT PROCESSES – VALUE MANAGEMENT IN AI IMPLEMENTATION
– What are the key elements of value management
– How do we properly define KPIs in intelligent automation programs?
– What can we not give up?
– When should different stakeholders be engaged in intelligent automation programs?
Konrad Jakubiec,
Business Development Director, Mindbox
10:35
Coffee break & networking
10:55
KEYNOTE SPEECH: COHERENT LEADER: HOW TO MANAGE IN THE ERA OF THE INVASION OF FEAR?
Zofia Dzik,
CEO, INSTYTUT HUMANITES
Specialization: think&Do tank in the field of development of Coherent Leadership™ and social capital, combining the issues of people and technology
11:15
LATEST TRENDS IN GLOBAL BUSINESS SERVICES INDUSTRY
Maciej Piwowarczyk,
GBS Leader | SSON Global Advisory Board Member | Career Mentor
11:35
Panel discussion: CURRENT VALUE PROPOSITION FOR POLAND – DEAD OR ALIVE?
– How to re-invent our Value Proposition so that it responds better to the new global trends and new market expectations?
– Can GenAI Technology revolution can be our way to take our industry to the next level?
– What are the opportunities and strengths for the Business Services market for the next 3 years?
– What we as GBS Leaders must stop & start doing from tomorrow?
– Some global leaders say that they observe a syndrome of a „fat cow” in PL, agree or disagree and why?
Moderator:
Maciej Piwowarczyk,
GBS Leader | SSON Global Advisory Board Member | Career Mentor
Panelists:
Joanna Hrycaniuk
Director GBS S&PD and Site Leader Kraków, PHILIP MORRIS INTERNATIONAL
Jarosław Wojnarowski,
Vice President, Global Business Services, PANDORA
Katarzyna Zalewska
Shared Service Center Director, HUSQVARNA GROUP
Edyta Gałaszewska-Bogusz
Managing Director, ACCENTURE OPERATIONS POLAND
12:20
LUNCH & NETWORKING SESSION
PARALLEL THEMATIC SESSIONS
LEADERSHIP: FACING THE UNKNOWN
In the crucible of leadership, nothing squeezes a leader more than uncertainty. Meeting the challenge requires the courage to act like a leader, the courage that will enable a leader to overcome a fear of failure.
Chairman of the Leadership session:
Agnieszka Kulikowska, Senior Partner, PAGE EXECUTIVE
13:30
BUILDING HIGH-IMPACT LEADERSHIP BASED ON TRUST
Natalia Mank,
Leadership & Executive Coach
13:50
STRENGTH IN TRANSITION: HOW I WENT FROM WRITING CODE TO LEADING THE BOARDROOM
Michał Kasprzyk,
Country Franchise Head & Country Manager
ALCON GLOBAL SERVICES REGIONAL CENTER
14:10
EVOLUTION OF RESOURCING MODELS TO RESPOND TO TALENTS’ NEEDS: how to adopt GIG economy-based model into the way Shared Service operate?
Mikołaj Jaśkiewicz,
Division Manager
Cpl Poland
14:30
Panel discussion: VOICE OF THE TALENTS
Talent’s perspective on what they want and how they see themselves in 5-10 years’ time. Fight for talents and employee wellbeing through the eyes of the junior leader.
Moderator:
Izabella Krzywosądzka-Pajdak,
HR Director / Board Member
CARLSBERG SHARED SERVICES
Panelists:
Paulina Mocka,
Marketing Team Leader,
PEPSICO GLOBAL BUSINESS SERVICES
Agata Lulek,
Finance Team Leader,
AMWAY BUSINESS CENTRE EUROPE
Dawid Kieres,
Team Leader – Recruitment Administration, ERG LGBTQ+ EMEA Lead,
AMS POLAND
AI: THE THREATS AND OPPORTUNITIES
Technology is advancing faster and dictates the pace while we battle to keep up. Seize the opportunity to shape the future of the industry and be the leading organization.
Chairman of the AI session:
Maciej Piwowarczyk, GBS Leader | SSON Global Advisory Board Member | Career Mentor
13:30
KEYNOTE SPEECH: THE SUM OF ALL FEARS – THE ROLE OF TECHNOLOGY IN SHAPING OUR COLLECTIVE FUTURE
Edi Pyrek,
Founder of GLOBAL ARTIFICIAL INTELLIGENCE ALLIANCE and iMIND INSTITUTE; Mentor, writer, lecturer, futurologist
Specialization: researching decentralized AI and the possibility of creating compassionate AI, as well as exploring the potential of hyper-human development
13:50
DEFINING AI STRATEGY: HELPING AN ORGANIZATION GET THE MOST FROM AI
Anna Pietruszka,
Co-founder, EXFLUENCY
14:10
THE LIGHT AND DARK SIDES OF AI POWER – what is already possible in HR and marketing and what to expect for finance and customer service departments
Tomasz Chyrchel,
AI & Innovation Expert, CEO,
GENERATOR POMYSŁÓW
14:30
TO GENAI OR NOT TO GENAI – REDEFINING HR HELPDESK WITH GENAI
- GenAi – hype or reality
- How Gen will impact the sector?
- HR Digital Assistant – use case presentation
Michał Krauze,
Europe – Head Digital Delivery, Quality,
INFOSYS BPM
14:50
THE EVOLUTION OF DATA ANALYTICS: GENERATIVE AI TRANSFORMS REPORTING (use case presentation)
Ilona Dziuba,
Koordynator Działu Raportowania i Wsparcia Narzędziowego,
MEDICOVER POLSKA
15:10
AI AS CATALYST: ELEVATING DIGITAL OPERATIONS THROUGH GENAI (use case presentation)
Paweł Sobota,
Head of Services, SSC, Digital Operations and Customer Care,
WESTWING
15:30
Networking cocktail moderated by professional networker
17:00
