AGENDA
* PLENARY SESSION & WORKSHOPS *
First day – 14th June 2023
9:00 – 9:30
REGISTRATION & MORNING NETWORKING
9:30
WELCOME TO PARTICIPANTS & OPENING
Edyta Olbratowska
Project Director, ADN AKADEMIA
Krzysztof Kadlec
Partner, Board Member, Chairman of the Program Board, ADN AKADEMIA
Chairman of the plenary session
Maciej 'Magic’ Piwowarczyk
Global GBS Executive, Career Coach & Mentor
9:40 – 10:00
HAVE YOU MISSED THE BOAT? Market and Technology Trends that will change GBS landscape
- Business services market in Poland in the context of uncertainty and C-level dilemmas
- Journey from digital business to total enterprise reinvention to secure the growth in the next decade
- Opportunities for GBS / BSS units to stay relevant for the business
- How to raise the role of business services location director in the corporate level decision process?
Wojciech Popławski
Managing Director, ACCENTURE
10:00 – 10:20
6 PILLARS OF SUCCESSFUL LEADERSHIP
Radek Mierzejewski
VP, Global Business Services Centre Kraków, HERBALIFE NUTRITION Global Business Services Centre
10:20 – 11:10
DISCUSSION: REDEFINING THE ROLE OF A LEADER
WHAT KIND OF LEADERS DO BUSINESS SERVICES CENTERS NEED?
Moderator:
Violetta Małek
Managing Partner, GEKKO ADVISORYNOW
Panelists:
Gabriela Stanakova
GBS Source To Pay Global Operations, Senior Director, KIMBERLY-CLARK
Łucja Grochal-Mościcka
HR Business Partner GBS, PANDORA GLOBAL BUSINESS SERVICES
Piotr Malinowski
Head of Poland Finance & Data, NATWEST GROUP
Marcin Dębowski
Chairman of the Board, GBS Poland Lead, PPG GLOBAL BUSINESS SERVICES
Radek Mierzejewski
VP, Global Business Services Centre Kraków, HERBALIFE NUTRITION GLOBAL BUSINESS SERVICES CENTRE
11:10 – 11:40
NETWORKING SESSION & COFFEE BREAK
11:40 – 12:00
STRATEGIC DEVELOPMENT SCENARIOS FOR THE BUSINESS SERVICES SECTOR; DIGITALIZATION & CRITICAL COMPETENCES
– Main trends impacting & driving the BSS Sector till 2025 and beyond
– Impact on business models and BSS value proposition
– Digialitization & AI harvesting to enter blue ocean
– Changes in competences & job profiles
Piotr Maksimczuk
Vice President, BLUE YONDER POLAND
12:00 – 12:20
IN STAKEHOLDERS SHOES – SUCCESS FACTORS OF BUSINESS SERVICES CENTERS
– Stakeholders landscape for business services
– GBS as cost center or value creator?
– Stakeholders expectations change over time
– Stakeholders management as a process
Bartosz Budzewski
EMEA Markets Value Streams Leader, PHILIPS GLOBAL BUSINESS SERVICES
12:20 – 12:40
RECOVERING FROM A MAJOR LEADERSHIP FAILURE
Coasting following a successful project delivery can and do lead to major failures in subsequent projects.
A real-life case study of a management failure post a major success. The analysis of the recovery process and an honest retrospective of the changes made.
Dawid Ostręga
Business Leader, Head Coach, Scout Master, Keynote Speaker
12:40 – 13:00
CONSCIOUS LEADERSHIP: HOW TO SOLVE THE CRISES OF TRUST & PUROPSE IN ORGANIZATIONS
Summary of Inspirational conversation with the audience (including interactive elements)
We have all the technology and resources needed to solve the world’s most complex challenges. Why is it that humans have not been able to bring the necessary solutions to our planet, our children, and our future? Allow us a technical reference: The problem sits at the heart of our IQ-only-based, human operating system. We are still working with this outdated leadership mindset, while the collective wisdom of CQ is already within us to take us to the long-needed upgrade. With our ability to hold the spaces of trust and purpose and activate our collective wisdom. This is what we call Conversational Fluency™.
Main Learning Takeaways:
1. Why in VUCA times, expanding consciousness individually and organisationally is the solution for both the greater good and the bottom line?
2. How the creation of spaces of psychological trust and safety empowers the development of conscious leadership
3. How to find, measure and engage the most innovative and purpose-driven members of any organization
Loes Fokker
Co-founder, THE ARGONAUTS
Stefan Beiten
Co-founder, THE ARGONAUTS
13:00 – 13:10
KEY TAKEAWAYS FROM THE PLENARY SESSION
Chairman of the plenary session
Maciej 'Magic’ Piwowarczyk
Global GBS Executive, Career Coach & Mentor
13:10 – 14:30
LUNCH & NETWORKING SESSION
14:30 – 16:00
WORKSHOP – COACHING – F*CK UP SESSIONS 1st ROUND
Moderated thematic sessions – a space for free exchange of experiences
and informal conversations ended with KEY TAKEWAYS.
Discuss the most relevant topics and challenges you are facing right now!
Be prepared for the future!
HOW TO TALK AND LEARN FROM FAILURES?
Failure Evangelist, Founder
GOOD FAILURE FOUNDATION
LEADERSHIP FAILURES
GBS Source To Pay Global Operations, Senior Director
KIMBERLY-CLARK
HR Senior Manager & Business Partner KIMBERLY-CLARK
CHALLENGES OF LEADERS MANAGING GLOBAL TEAMS
Global GBS Strategy & Transformation Director
GBS Strategy & Transformation Senior Manager
PEPSICO GLOBAL BUSINESS SERVICES
WHY DIGITALIZATION PROJECTS FAIL
Global Process Excellence and Intelligent Automation Lead
JTI (JAPAN TOBACCO INTERNATIONAL)
BUILDING A CULTURE OF WELL-BEING AND INCLUSIVITY
People & Culture Director
GROWSPACE POLAND
Mentor, Trainer and D&I and employer branding Expert
GROWSPACE POLAND
HOW TO SAVE 30% OF TIME & BOOST PERFORMANCE BY AUTOMATING OPERATIONS MANAGEMENT (SIMULATION)
Regional Head of Operations
AMS
CEO
Harmodesk
16:00 – 16:15
NETWORKING SESSION & COFFEE BREAK
16:15 – 17:45
WORKSHOP – COACHING – F*CK UP SESSIONS 2nd ROUND
Moderated thematic sessions – a space for free exchange of experiences
and informal conversations ended with KEY TAKEWAYS.
Discuss the most relevant topics and challenges you are facing right now!
Be prepared for the future!
PERFORMANCE MANAGEMENT & KPI TRACKING
Vice-Rector for Finance and Development,
F&A trainer in SSC sector
THE WROCLAW UNIVERSITY OF ECONOMICS AND BUSINESS
LEAN LEADERSHIP
EMEA Markets Value Streams Leader,
PHILIPS GLOBAL BUSINESS SERVICES
THE LEADER OF A DIVERSE TEAM
Country Manager
Client Relationship Manager
CPL POLAND
BUDOWANIE ODPORNOŚCI PSYCHICZNEJ LIDERA W CZASACH DYNAMICZNYCH ZMIAN
(conducted in Polish)
Owner,
INSTYTUT JOANNY DELBAR
EXPERIENCE YOUR CONSCIOUS STATE OF LEADERSHIP
Co-founder
Co-founder
THE ARGONAUTS
Founder & CEO
HUMAN POWER
17:45
COCKTAIL & NETWORKING
19:00
