AGENDA

* PARALLEL THEMATIC SESSIONS & WORKSHOPS *
Second day – 15th June 2023

8:00 – 8:30

REGISTRATION & MORNING NETWORKING

* PROCESS TRANFORMATION CHALLENGE *

Moderated by

Krzysztof Herdzik GBS/SSC/BPO Independent Consultancy, HERDZIK.PRO

8:40
OPENING

8:45 – 9:30
DISCUSSION: GLOBAL PROCESS OWNERSHIP IN PRACTICE

Moderator:

Krzysztof Herdzik GBS/SSC/BPO Independent Consultancy, HERDZIK.PRO

Panelists:

Barbara Pałys
Global GBS Strategy & Transformation Director,
PEPSICO GLOBAL BUSINESS SERVICES

Rafał Górski
Head of Process Transformation & RPA,
GRUPA EMPIK

Edyta Wojtkiewicz
Head of GFS EMEA
ASTRAZENECA GFS

Robert Godziszewski
Executive Business Director,
ADAPTIVE SOLUTIONS & ADVISORY GROUP


9:30 – 9:50
GBS LEADER ROLE – TRANSITION FROM SERVICE PROVIDER TO VALUE CREATOR

Krzysztof Herdzik GBS/SSC/BPO Independent Consultancy, HERDZIK.PRO


9:50 – 10:10
WHY DO WE FAIL WITH TRANSFORMATION AND WHAT DO WE LEARN FROM EACH FAILURE?

Joanna Bigaj
Service Manager, APAC, Europe and Americas,
AMWAY BUSINESS CENTRE EUROPE


10:10 – 10:30
NETWORKING SESSION & COFFEE BREAK

10:30 – 10:50
CHALLENGES ASSOCIATED WITH THE EVOLUTION OF BUSINESS SERVICES CENTERS – “new centers”, “matured centers”, “centers as decision makers for the company”

Christian Moens
GBS Strategy & Innovation Lead,
BAT (British American Tobacco)

10:30 – 10:50
HER HIGHNESS CHANGE – ALWAYS ON DUTY

Ewa Szabuniewicz
Human Resources Director
GEMINI POLSKA


10:50 – 11:10
MANAGING CHANGE: HOW TO COPE ALONE AS A LEADER AND EMPLOYEE AND HOW TO COOPERATE IN ORGANIZATIONAL CHANGE, INCREASING SELF-AWARENESS OF LEADERS TO USE THEIR OWN SKILLS

Mira Viswanathan
GBS & Finance Transformation Programme Office Director,
IMPERIAL BRANDS PLC


11:10 – 11:20
KEY TAKEAWAYS FROM THE SESSION
* PEOPLE TRANSFORMATION CHALLENGE *

Moderated by

Roland Pac
Senior Head, Leader of SSC’s

8:40
OPENING

8:45 – 9:30
DISCUSSION: GLOBAL LEADERSHIP IN TIME OF UNCERTAINTY

Moderator:

Roland Pac
Senior Head, Leader of SSC’s

Panelists:

dr Marta Adamek-Trzaskalska
EMEA Head of Business Operations Change,
AON KRAKÓW SHARED SERVICE CENTRE

Izabella Krzywosądzka-Pajdak
HR Director,
CARLSBERG SHARED SERVICES

Paweł Hajduk
Head of Global Client Delivery Centres,
AMS


9:30 – 9:50
GROWING INTO LEADER’S ROLE – HOW TO BECOME A LEADER IF YESTERDAY YOU WERE PART OF THE SAME TEAM?

Marcin Dębowski
Chairman of the Board, GBS Poland Lead,
PPG


9:50 – 10:10
LEADER AS A COACH – IS CULTURE MANAGEMENT AS IMPORTANT AS PERFORMANCE MANAGEMENT?

Sylwia Miszke
Head of HR, Board Member,
PEPSICO GLOBAL BUSINESS SERVICES

Dorota Szabat
Senior HR Business Partner, PEPSICO GLOBAL BUSINESS SERVICES


10:10 – 10:30
NETWORKING SESSION & COFFEE BREAK

10:30 – 10:50
INTENTIONAL LEADERSHIP – REDEFINING YOUR LEADERSHIP STYLE

dr Marta Adamek-Trzaskalska
EMEA Head of Business Operations Change,
AON KRAKÓW SHARED SERVICE CENTRE


10:50 – 11:10
DEVELOPMENT OF FUTURE COMPETENCES IN THE SECTOR

Michał Kasprzyk
Head, Member of the Board, ALCON GLOBAL SERVICE REGIONAL CENTER


11:10 – 11:30
NEXT GENERATION LEADERSHIP: HOW TO EFFECTIVELY LEAD AND MANAGE A MULTICULTURAL TEAM AND TRANSITION THEM FROM SERVICE PROVIDER TO VALUE CREATOR

Luis Zepeda
Senior Process Manager – GBS LATAM Operations Head,
CLARIANT SERVICES (POLAND)


11:30 – 11:40
KEY TAKEAWAYS FROM THE SESSION
* DIGITAL TRANSFORMATION CHALLENGE *

Moderated by

Paweł Płocki
Director GBS Europe,
TRUMPF

8:40
OPENING

8:45 – 9:30
DISCUSSION: LEADER OF DIGITALIZATION

Moderator:

Paweł Płocki
Director GBS Europe,
TRUMPF

Panelists:

Mira Viswanathan
GBS & Finance Transformation Programme Office Director,
IMPERIAL BRANDS PLC

Mariusz Pietrzak
GBS/BPO Executive Leader

Emilia Adamowicz
Regional Head,
CARLSBERG SHARED SERVICES

Michał Kasprzyk
Head, Member of the Board,
ALCON GLOBAL SERVICES REGIONAL CENTER


9:30 – 9:50
SKILLS OF THE FUTURE – DEVELOPMENT OF FUTURE COMPETENCES IN THE SECTOR

Paweł Płocki
Director GBS Europe,
TRUMPF


9:50 – 10:10
SUPERHUMAN – A QUICK GUIDE ON HOW TO EMBRACE TECHNOLOGY AND BOOST HUMAN POTENTIAL

Emilia Adamowicz
Regional Head,
CARLSBERG SHARED SERVICES


10:10 – 10:30
NETWORKING SESSION & COFFEE BREAK

10:30 – 10:50
LACK OF BUSINESS TRANSFORMATION STRATEGY IN THE IMPLEMENTATION OF DIGITAL TRANSFORMATION

Sławomir Czuż
Head of Delivery Center,
LTIMINDTREE POLAND


10:50 – 11:10
THE POTENTIAL OF AUTOMATION: REVOLUTIONIZING OPERATIONS AND THE FUTURE OF WORK THROUGH AUTOMATION

Mariusz Pietrzak
GBS/BPO Executive Leader


11:10 – 11:30
TRUST IN RPA – HOW TO MANAGE COOPERATION OF HUMAN AND BOT EMPLOYEES?

Rafał Górski
Head of Process Transformation & RPA,
GRUPA EMPIK


11:30 – 11:40
KEY TAKEAWAYS FROM THE SESSION

11:40 – 12:00

NETWORKING SESSION & COFFEE BREAK

12:00 – 13:30

WORKSHOP – COACHING – F*CK UP SESSIONS 3rd ROUND
Moderated thematic sessions – a space for free exchange of experiences
and informal conversations ended with KEY TAKEWAYS.
Discuss the most relevant topics and challenges you are facing right now!
Be prepared for the future!

INVESTMENT IN NEW DIGITAL OPPORTUNITIES, TECHNOLOGIES AND TOOLS


Anna Alechno
Global Process Excellence & Intelligent Automation Lead,
JTI (JAPAN TOBACCO INTERNATIONAL)

RETAINING BEST TALENTS


Wojciech Nogalski
Head of Value Stream BI & Corporate Functions

ALFA LAVAL SHARED SERVICES CENTER

NEXT GENERATION LEADER


Roland Pac
Senior Head, Leader of SSC’s

DRIVE CONTINUOUS IMPROVEMENT CULTURE


Dorota Niemojewska
Head of P2P,
JLL

LANDSCAPE AFTER RPA


Dawid Szałański
Digital Tools Department Manager,
Kruk S.A.

INVESTMENT IN NEW DIGITAL OPPORTUNITIES, TECHNOLOGIES AND TOOLS


Anna Alechno
Global Process Excellence & Intelligent Automation Lead,
JTI (JAPAN TOBACCO INTERNATIONAL)

RETAINING BEST TALENTS


Wojciech Nogalski
Head of Value Stream BI & Corporate Functions

ALFA LAVAL SHARED SERVICES CENTER

NEXT GENERATION LEADER


Roland Pac
Senior Head, Leader of SSC’s

LEADERSHIP AND HR SINS


Ewa Szabuniewicz
Human Resources Director
GEMINI POLSKA

DRIVE CONTINUOUS IMPROVEMENT CULTURE


Dorota Niemojewska
Head of P2P,
JLL

LANDSCAPE AFTER RPA


Dawid Szałański
Digital Tools Department Manager,
Kruk S.A.

13:30 – 14:30

LUNCH – END OF THE EVENT – SEE YOU NEXT YEAR!

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