AGENDA
* PARALLEL THEMATIC SESSIONS & WORKSHOPS *
Second day – 15th June 2023
8:00 – 8:30
REGISTRATION & MORNING NETWORKING
* PROCESS TRANFORMATION CHALLENGE *
Moderated by
Krzysztof Herdzik GBS/SSC/BPO Independent Consultancy, HERDZIK.PRO
8:40
OPENING
8:45 – 9:30
DISCUSSION: GLOBAL PROCESS OWNERSHIP IN PRACTICE
Moderator:
Krzysztof Herdzik GBS/SSC/BPO Independent Consultancy, HERDZIK.PRO
Panelists:
Barbara Pałys
Global GBS Strategy & Transformation Director,
PEPSICO GLOBAL BUSINESS SERVICES
Rafał Górski
Head of Process Transformation & RPA,
GRUPA EMPIK
Edyta Wojtkiewicz
Head of GFS EMEA
ASTRAZENECA GFS
Robert Godziszewski
Executive Business Director,
ADAPTIVE SOLUTIONS & ADVISORY GROUP
9:30 – 9:50
GBS LEADER ROLE – TRANSITION FROM SERVICE PROVIDER TO VALUE CREATOR
Krzysztof Herdzik GBS/SSC/BPO Independent Consultancy, HERDZIK.PRO
9:50 – 10:10
WHY DO WE FAIL WITH TRANSFORMATION AND WHAT DO WE LEARN FROM EACH FAILURE?
Joanna Bigaj
Service Manager, APAC, Europe and Americas,
AMWAY BUSINESS CENTRE EUROPE
10:10 – 10:30
NETWORKING SESSION & COFFEE BREAK
10:30 – 10:50
HER HIGHNESS CHANGE – ALWAYS ON DUTY
Ewa Szabuniewicz
Human Resources Director
GEMINI POLSKA
10:50 – 11:10
MANAGING CHANGE: HOW TO COPE ALONE AS A LEADER AND EMPLOYEE AND HOW TO COOPERATE IN ORGANIZATIONAL CHANGE, INCREASING SELF-AWARENESS OF LEADERS TO USE THEIR OWN SKILLS
Mira Viswanathan
GBS & Finance Transformation Programme Office Director,
IMPERIAL BRANDS PLC
11:10 – 11:20
KEY TAKEAWAYS FROM THE SESSION
* PEOPLE TRANSFORMATION CHALLENGE *
Moderated by
Roland Pac
Senior Head, Leader of SSC’s
8:40
OPENING
8:45 – 9:30
DISCUSSION: GLOBAL LEADERSHIP IN TIME OF UNCERTAINTY
Moderator:
Roland Pac
Senior Head, Leader of SSC’s
Panelists:
dr Marta Adamek-Trzaskalska
EMEA Head of Business Operations Change,
AON KRAKÓW SHARED SERVICE CENTRE
Izabella Krzywosądzka-Pajdak
HR Director,
CARLSBERG SHARED SERVICES
Paweł Hajduk
Head of Global Client Delivery Centres,
AMS
9:30 – 9:50
GROWING INTO LEADER’S ROLE – HOW TO BECOME A LEADER IF YESTERDAY YOU WERE PART OF THE SAME TEAM?
Marcin Dębowski
Chairman of the Board, GBS Poland Lead,
PPG
9:50 – 10:10
LEADER AS A COACH – IS CULTURE MANAGEMENT AS IMPORTANT AS PERFORMANCE MANAGEMENT?
Sylwia Miszke
Head of HR, Board Member,
PEPSICO GLOBAL BUSINESS SERVICES
Dorota Szabat
Senior HR Business Partner, PEPSICO GLOBAL BUSINESS SERVICES
10:10 – 10:30
NETWORKING SESSION & COFFEE BREAK
10:30 – 10:50
INTENTIONAL LEADERSHIP – REDEFINING YOUR LEADERSHIP STYLE
dr Marta Adamek-Trzaskalska
EMEA Head of Business Operations Change,
AON KRAKÓW SHARED SERVICE CENTRE
10:50 – 11:10
DEVELOPMENT OF FUTURE COMPETENCES IN THE SECTOR
Michał Kasprzyk
Head, Member of the Board, ALCON GLOBAL SERVICE REGIONAL CENTER
11:10 – 11:30
NEXT GENERATION LEADERSHIP: HOW TO EFFECTIVELY LEAD AND MANAGE A MULTICULTURAL TEAM AND TRANSITION THEM FROM SERVICE PROVIDER TO VALUE CREATOR
Luis Zepeda
Senior Process Manager – GBS LATAM Operations Head,
CLARIANT SERVICES (POLAND)
11:30 – 11:40
KEY TAKEAWAYS FROM THE SESSION
* DIGITAL TRANSFORMATION CHALLENGE *
Moderated by
Paweł Płocki
Director GBS Europe,
TRUMPF
8:40
OPENING
8:45 – 9:30
DISCUSSION: LEADER OF DIGITALIZATION
Moderator:
Paweł Płocki
Director GBS Europe,
TRUMPF
Panelists:
Mira Viswanathan
GBS & Finance Transformation Programme Office Director,
IMPERIAL BRANDS PLC
Mariusz Pietrzak
GBS/BPO Executive Leader
Emilia Adamowicz
Regional Head,
CARLSBERG SHARED SERVICES
Michał Kasprzyk
Head, Member of the Board,
ALCON GLOBAL SERVICES REGIONAL CENTER
9:30 – 9:50
SKILLS OF THE FUTURE – DEVELOPMENT OF FUTURE COMPETENCES IN THE SECTOR
Paweł Płocki
Director GBS Europe,
TRUMPF
9:50 – 10:10
SUPERHUMAN – A QUICK GUIDE ON HOW TO EMBRACE TECHNOLOGY AND BOOST HUMAN POTENTIAL
Emilia Adamowicz
Regional Head,
CARLSBERG SHARED SERVICES
10:10 – 10:30
NETWORKING SESSION & COFFEE BREAK
10:30 – 10:50
LACK OF BUSINESS TRANSFORMATION STRATEGY IN THE IMPLEMENTATION OF DIGITAL TRANSFORMATION
Sławomir Czuż
Head of Delivery Center,
LTIMINDTREE POLAND
10:50 – 11:10
THE POTENTIAL OF AUTOMATION: REVOLUTIONIZING OPERATIONS AND THE FUTURE OF WORK THROUGH AUTOMATION
Mariusz Pietrzak
GBS/BPO Executive Leader
11:10 – 11:30
TRUST IN RPA – HOW TO MANAGE COOPERATION OF HUMAN AND BOT EMPLOYEES?
Rafał Górski
Head of Process Transformation & RPA,
GRUPA EMPIK
11:30 – 11:40
KEY TAKEAWAYS FROM THE SESSION
11:40 – 12:00
NETWORKING SESSION & COFFEE BREAK
12:00 – 13:30
WORKSHOP – COACHING – F*CK UP SESSIONS 3rd ROUND
Moderated thematic sessions – a space for free exchange of experiences
and informal conversations ended with KEY TAKEWAYS.
Discuss the most relevant topics and challenges you are facing right now!
Be prepared for the future!
INVESTMENT IN NEW DIGITAL OPPORTUNITIES, TECHNOLOGIES AND TOOLS
Anna Alechno
Global Process Excellence & Intelligent Automation Lead,
JTI (JAPAN TOBACCO INTERNATIONAL)
RETAINING BEST TALENTS
Head of Value Stream BI & Corporate Functions
ALFA LAVAL SHARED SERVICES CENTER
NEXT GENERATION LEADER
Senior Head, Leader of SSC’s
DRIVE CONTINUOUS IMPROVEMENT CULTURE
Head of P2P,
JLL
LANDSCAPE AFTER RPA
Digital Tools Department Manager,
Kruk S.A.
13:30 – 14:30
