2023 – ADN BSA 2024

Katarzyna loves to be a companion to others in their journey of discovering themselves and using fully their potential, through their internal courage and authenticity. She is a true passionate of observing and supporting others in implementing positive changes in their lives, both internal and external. No wonder that topics and projects she creates, or is engaged in, are closely connected with coaching, mentoring, upskilling and reskilling, to which we can include Future Engineers or Mentoring Platform in Nordea; being a mentor for Warsaw University and Leon Koźminski Academy.

She believes that being a leader is not authority and role based, but on relationship. In her many years of experience in coaching and mentoring she focuses on talents, using mindfulness and openness to understand where a person is to support her/him in getting to the point one would like to be. Because dreams to not come true, we make them come true.

She sees human holistically, as integration of thoughts, feelings and body , that is why in her work she combines:

experience from being a Human, Coach, Mentor, Leader, Project manager, Communication Specialist, Mother and many more;
tools based on: Strengths based Coaching (Gallup), NVC, Cognitive Coaching, Mindfulness, GROW Model and others;
feeling ones body, understanding ones emotions, needs, openness to what we have not been able to see in ourselves till now.

In her professional and private life she follows her values as freedom, authenticity, courage, vulnerability, openness and getting joy from small things, moments. She is a person with great amount of optimism, who tries to divide problem to small pieces, to spot most probable solutions. She puts as much energy and heart in work with others as she puts in her own growth, as she believes that by this she can add up to creating a better world.

Privately she practice yoga, mindfulness and as much as possible, spontaneous trips over the sea. Riding a bike, listening to music, dancing or reading books gives her feeling of freedom and possibility to reflect.

Konrad Jakubiec has been developing business and product lines related to technologies for years. Currently, he is responsible for sales and new growth directions of Mindbox, which provides services in the broad sense of automation, ERP system implementation, Cloud Native transformation, and delivery of highly qualified IT skills. His experience with the implementation of process automation, mainly in finance and accounting, and project implementation of systems to support the management of an organization, as well as business experience in the role of CFO and investment manager in an investment fund, allows him to understand well both the environment and challenges that financial directors face on a daily basis and the possibilities and applications of technologies that can effectively navigate through digital transformation

Mikołaj is an expert in supporting clients in permanent recruitment services, Recruitment Process Outsourcing and IT contracting at Cpl Poland. He gained his experience in the recruitment market at HR consulting agencies, specialising in sourcing candidates in the areas of IT and telecommunications. He is currently responsible for managing a team of IT recruitment consultants at Cpl Poland. In his role as Division Manager, Mikołaj oversees and at the same time actively participates in the processes of delivering recruitment services to external clients and conducting market analyses in the HR area, including consultancy in the preparation of talent acquisition strategies.

EVOLUTION OF RESOURCING MODELS TO RESPOND TO TALENTS’ NEEDS: how to adopt GIG economy-based model into the way Shared Service operate?

– Traditional employment models vs GIG economy
– Talent’s changing preferences
– Benefits of GIG economy for talents
– Case studies and success stories
– Challenges in transitioning to a gig-based model

Mikołaj Jaśkiewicz, Recruitment Process Outsourcing & contracting IT, Cpl Poland

THE LIGHT AND DARK SIDES OF AI POWER - what is already possible in HR and marketing and what to expect for finance and customer service departments

HR Assistant powered by AI: how AI supports managers in motivating teams, providing feedback, and resolving conflicts.
AI in Marketing: we will explore how AI tools can conduct basic qualitative and quantitative research, opening new perspectives for marketing strategies.
The Future of AI: we will consider together what opportunities await customer service and finance departments and how we can leverage them for the further development of our organizations.

Tomasz Chyrchel, AI & Innovation Expert, CEO, GENERATOR POMYSŁÓW

Finance Lead with + 15 years of experience within various accounting roles and departments, having a wide knowledge and hands-on experience in diverse accounting processes and regions. Successfully building relationships under difficult circumstances.
She started her journey with Amway in 2017 as an expert focused on the implementation of new solutions to improve processes. She had been involved in several business projects and transitions.
Whatever she does or wherever she goes, she is always keeping in mind that the Team is what matters the most.

STRENGTH IN TRANSITION: HOW I WENT FROM WRITING CODE TO LEADING THE BOARDROOM

– Understanding conscious career management

– Crafting a vision for professional growth

– Navigating career transitions with strengths

– Creating a culture of continuous development

Michał Kasprzyk, Country Franchise Head & Country Manager, ALCON GLOBAL SERVICES REGIONAL CENTER

Michał has 18 years of professional experience, holding various global and local positions in different parts of organization: Finance & Controlling, Global Business Services, Sales and IT. During his career he oversaw setting up global structures in the FP&A area, building up new SSC/GBS centers, optimization of finance and controlling processes. Michał has been associated with Alcon for over 3 years, where he is responsible for the ramp up and the development of multifunctional Alcon Global Services center in Warsaw. In private, he enjoys sport, especially running and basketball.

Mira Mech has partnered with global businesses for over 15 years, driving multiple large scale transformation initiatives. Passionate about technology and with positive outlook for the future. With strong finance background and inspiring leadership track she continues to combine reason and emotions with aim to deliver tailored solutions in psychologically safe and inclusive environment.

RESKILLING – is it about: processes, people, tools, knowledge or maybe sth else?

For whom: GBS Managers, GBS Leaders, Cluster Managers, and Assistant Managers

You will learn:

How reskilling can support development planning and decrease turnover?
Are organizations ready and if not how they should prepare to reskill?
Who benefits and how from that?
About reskilling programmes run in organizations – what are the key elements to make it work?

Key Takeaways:

Understanding why this is not a fashion but a strategic decision.
How it influences your workforce and what benefits it brings for organization?
Preparing leaders for this mindset change
Group discussion and sharing experience.

Katarzyna Szczudlińska – Urban, Head of Technology Talent Services, NORDEA POLSKA

MULTINATIONAL TEAMS: how to deal with colleagues across cultures, technologies and distances

For whom:

Team leaders, project leaders, team members – and everyone who’s internationally exposed

You will learn to:

How culture impacts work and social behavior.
Understand the role of cultural ignorance impacting pittfalls
Use the foreign language correctly to be well understood from cultural perspective

Key takeaways:

Exchange of experiences, tips and tricks on cross-cultural complexity.
Ability to use the past cross-cultural experiences for more successful future actions
More Self-awareness – Better other awareness – Higher cultural sensitivity

Radosław Walentynowicz, Co-Founder & Cross-cultural Trainer, InterPoint Cultural Training

AI AS CATALYST: ELEVATING DIGITAL OPERATIONS THROUGH GENAI (use case presentation)

– How our team’s engagement with AI transforms the product content production process
– Witness the evolution of product imagery through AI-driven shadow enhancements
– How Intelligent Automation becomes a playground for our HiPos

Paweł Sobota, Head of Services, SSC, Digital Operations and Customer Care, WESTWING

AI AS A PERSONAL TEAM LEADER ASSISTANT: Elevating Your Team Leadership with Virtual Assistants of Tomorrow

For Whom:

Team leaders, managers, and professionals aspiring to refine their leadership skills in the digital age

You Will Learn How to:

Seamlessly integrate AI technologies into your leadership approach, fostering effective communication and collaboration within your team.
Leverage AI insights for YOUR decision-making, empowering you to navigate complex challenges and seize opportunities with confidence.
Optimize team efficiency by applying AI-driven goals, enhancing productivity, and achieving tangible results.
Maximize team capacity utilization, ensuring optimal resource allocation and workflow management.
Effectively manage competencies, aligning team skills with technology capabilities for seamless integration and performance enhancement.

Key Takeaways:

Acquire proficiency in utilizing AI as a personal team leader assistant
Implement streamlined communication for enhanced team collaboration
Develop expertise in making strategic decisions that drive overall efficiency
Gain insights into leveraging AI for transformative leadership and team success
Explore how AI can enhance your daily leadership duties
Uncover practical use cases illustrating the efficient and effective usage of AI in your leadership domain.

Anetta Lasota, Head of Service Process Management, THYSSENKRUPP

Magdalena is a Senior Consultant in the Shared Services and Outsourcing Advisory team at KPMG. She has more than 7 years of experience working in Business Service Centres (SSC, GBS, BPO), in sales support and customer service processes. She specialises, among others, in business process migration and project management. Her professional interests mainly revolve around the development strategy of shared service centres, as well as centre branding, understood as creating a strong brand and building a positive perception of the SSC within the organisation.

Sylwia is Manager in Shared Service and Outsourcing Advisory, located in Kraków. She has over 10 years of professional experience gained in Operations, Business Transformation and Project Management Office. As part of her experience, Sylwia played a role of Process Lead, Finance Transformation Lead and Project Management Office Lead on various projects around: design of Target Operating Models, development of Global Process Models and process transitions. Sylwia was involved in design and implementation of Continuous Improvement initiatives, which have been rolled out in +100 countries.

Passionate about business and IT processes, I’ve dedicated myself to continuous improvement, automation, and process optimization. My journey in the IT industry began during high school, culminating in a degree in Cybernetics from the Warsaw Military Academy. For the past 8 years as Head of Service Process Management at #thyssenkrupp, I oversee global IT processes with a commitment to aligning ITIL practices for efficiency, productivity, and customer satisfaction.

Believing that process optimization is the cornerstone of success in the ever-evolving IT landscape, I am constantly on the lookout for innovative solutions and technologies. My mission is to implement best practices and create groundbreaking solutions, elevating service quality for our customers.

Beyond my professional work, I actively strive to empower women in the Information and Communication Technology (ICT) industry. I am a mentor in various events, encouraging women to embrace challenges in technology, emphasizing that the world of #ICT is open to all, regardless of gender.

In addition to my advocacy for gender equality, I am passionate about AI technology. Harnessing its potential, I integrate AI into daily processes to enhance efficiency. For me, working in IT is not just a job; it’s a passion and a source of pride as I contribute to the growth and success of the organization.

“Don’t wish for IT. Work for IT! Together, we can achieve remarkable results!”

INTERNAL BRAND BUILDING FOR GBS: define your brand and enhance GBS perception within the organization

For whom: SSC/GBS Leaders, Managers, Team Leaders, Communication & Marketing Specialists

You will learn how to:

Define basic concepts around the Internal Branding for GBS
Contribute to the positive perception of GBS within the organization, taking into consideration your role in the organization
Shape and take advantage of the role of the Internal Branding in the cooperation between GBS and local Bus

Key Takeaways:

Gather internal branding understanding through the exchange of experience from various organizations
Understand the current state of Internal Branding in your organization and define areas for improvement
Understand which branding techniques can be used in your organization and what specific actions can be undertaken with your daily stakeholders

Magdalena Lach, Senior Consultant | Shared Services and Outsourcing Advisory, KPMG

Currently responsible for the process improvement, operational excellence, project management, and finance master data. He started his professional career as an engineer at GE Aviation, using the Lean Six Sigma approach to improve engineering processes. Later, as a consultant at Accenture, he was improving accounting processes for other Financial Shared Services Centers, still using Lean methods inside the company. Yet, before L’Oréal, Marek has been working for Citi Solutions Center, designing the new Lean department to improve investment banking processes.

Dawid currently oversees two administration teams supporting one of AMS major clients in their UK and Swiss operations. Since joining the company in 2015, Dawid has successfully held a number of positions within Recruitment Administration gaining invaluable experience in the area. Currently, his primary focus lies in championing diversity and inclusion (D&I), evident through his role as Employee Resource Group EMEA LGBTQ+ Lead, where he actively promotes an inclusive workplace environment. One of his main goals is to drive engagement and sense of belonging across the company. Passionate about employee well-being, Dawid strives to help individuals under his guidance achieve their best selves professionally.

For over 25 years, she has been inspiring leaders, decision-makers and company development managers to think in business in the future. She is brutally direct, a quick and emotional speaker, a trained designer, and an avid observer of Signals of Change©. He connects people and non-obvious things and loves what he does. Zuzanna lectures at many universities, is strongly involved in projects promoting speculative thinking and participates as a speaker in many opinion-forming events devoted to innovation and economics. He works with clients from various industries around the world. Her clients include many global giants and family leaders.

A visionary with ‘I can do’ attitude. A self-driven professional with alternative scenarios at hand – as life can always be unpredictable. An expert in internal control, audit, finance, and accounting proved by years of experience and educational background More than 15 years (various positions) in BIG4 and SSC/GBS organizations (7+ years as Head of SSC). An expert in defining, implementing, and developing of GBS. A big fan of process improvements and RPA/automation. An inspiring leader who believes in the power of teamwork. A believer in knowledge and constant development – lean certified trainer, a coach, and a mentor. MBA graduate, Certified Internal Auditor.
Helping others as coach/mentor/consultant. (my motto: don’t think about failing (I catch you), think about flying).

PROCESS COMMUNICATION MODEL: poznaj unikatowy model komunikacji, który uratował misje NASA

Dla kogo: SSC/GBS Leader, Manager

Dowiesz się jak:

6 percepcji – 6 modeli osobowości – 6 sposobów widzenia świata czyli dlaczego nie możemy się porozumieć?
Jak mówić, motywować i angażować zespoły z szacunkiem dla każdego typu osobowości czyli ja jestem ok- ty jesteś ok.
Jak poprawić swoje możliwości komunikacyjne uzyskując dostęp do wszystkich percepcji?

Joanna Delbar,
Owner,
INSTYTUT JOANNY DELBAR

DLACZEGO NIE LUBIMY PONIEDZIAŁKÓW?

Dla kogo: SSC/GBS Leader, Manager

Dowiesz się jak:

Rozpoznawać pierwsze symptomy wypalenia zawodowego
Zauważać momenty, kiedy stres staje się niewspierający
Wprowadzać w swoje życie drobne zmiany, które mogą poprawić jakość Twojego zdrowia psychicznego.

Kluczowe tematy:

Dlaczego nie lubimy poniedziałków i kiedy może być to problemem?
Stres jako źródło wypalenia zawodowego – po czym poznajemy, że jest go za dużo?
Jak zarządzić swoim stresem, by on przestał zarządzać nami? (W obszarze myśli, emocji i napięć w ciele)

Joanna Karpeta, Coach wypalenia zawodowego

BUILDING AND SUSTAINING CONTINUOUS IMPROVEMENT CULTURE: making Continuous Improvement a key element of a company's DNA

For whom: GBS Managers, HR Managers, CI Leads, Change Agents

You will learn how to:

Explaining the key value of Creating a Continuous Improvement culture
Understanding the Culture Change Pyramid & possible steps to embed CI in a company’s DNA
Knowing how CI culture should be supported by other than operational teams.

Key Takeaways:

Main insights: understanding the Culture Change Pyramid and the key roles different teams should play in the change
Examples of possible obstacles in the process
Main rules to follow in ‘soft’ change management. (i.e. 5 rules of change)
Group Discussion: sharing experiences and strategies

Paweł Bonar, SSC/GBS/Finance/Board Member/Lean Expert/Coach&Mentor

Since 2011, he has been working as a business competence development coach in the areas of team building, innovation design, creative leadership and problem solving. On a daily basis, he leads innovation and AI projects for brands such as L’Oreal, IKEA, Saint-Gobain, EIT Food, MOWI and Polpharma.

AI-ENHANCED MANAGEMENT: personalize, respond to challenges, resolve conflicts

For whom: GBS Managers, GBS Leaders, Cluster Managers, and Assistant Managers

You will learn how to:

Understanding personalization, response, and conflict resolution through AI
Understanding the Big Five Personality model and its relevance to AI-enhanced management
Getting to know AI tools that help a manager to achieve outstanding results with people

Key Takeaways:

How AI can help to identify and interpret Big Five traits
Communication personalization with AI: a new approach to management
Real-Time AI analysis: understanding and predicting employee needs
Role play activity: AI-assisted responses to various scenarios
Using AI to identify and mitigate potential conflicts
Group Discussion: sharing experiences and strategies

Tomasz Chyrchel, CEO, Generator Pomysłów

Arnaud is leading the Zimmer Biomet EMEA GBS Center which he was responsible for setting up in 2021. He was previously involved in establishing and managing the AkzoNobel EMEA GBS Center, serving as a board member and Head of Business Insights. Arnaud lives in Warsaw and is a graduate of the EDHEC Business School, with a proven track record in the field of finance and analytics. As a leader, he values ownership and respect, two essential qualities to creating performing teams.

Joanna has 17 years of professional experience including 14 years in Procurement and Finance transformation and management. In Danish Crown since 2022, leading Source to Pay process transformation as Head of Centre of Excellence. Member of GBS Leadership, responsible for people and Organization development. Before joining Danish Crown, she spent twelve years in Capgemini Poland working as business transformation consultant and manager for multiple global clients from different environment (manufacturing, agriculture, utilities). She is also certified ISO 90001 auditor, trainer and teacher. Active member of ABSL, initiator of women development program ElevatHer in Danish Crown GBS.

MAXIMIZING GBS IMPACT: crafting value propositions that speak to Stakeholders

For whom: GBS Managers, Global Process Owners, GBS Leaders

You will learn how to:

Create Impactful Messages: Understand the art of shaping value propositions that directly address the needs and expectations of your stakeholders.
Enhance Communication Skills: Learn effective strategies for conveying the unique value of your GBS operations.
Drive Stakeholder Engagement: Discover how to align your team’s objectives with stakeholder interests, ensuring deeper engagement and support.

Key Takeaways:

Strategic Insights: Gain insights into crafting value messages that resonate with stakeholders.
Practical Tools: Acquire practical tools for communicating the GBS’s unique benefits.
Answered Questions: Get answers to your most pressing questions about stakeholder alignment and value proposition development.

Krzysztof Herdzik, GBS/SSC/BPO Independent Consultancy, HERDZIK.PRO

Radosław is an experienced trainer and coach. He delivers programs on relocation, diversity, communication and cross-cultural management from 2004. He has broad experience in coaching top-executives during their international assignments.
Radoslaw has extensive international experience working and living in many European countries and in the US. Radoslaw is Polish national and currently livesin Poland. A part of his work has been executive coaching for Western managers begin relocated to Poland and Eastern European countries. Due to his wide international experience and the fact of living in various countries Radoslaw delivers the training programs as: Working with US Americans, the Dutch, Germans, British and French. He develops training programs in cultural awareness, multicultural team building, leadership and resolving conflict in multicultural teams. Radoslaw is a passionate facilitator, moderator and public speaker. He had a chance to work with the CEO’s from various companies. He supported many managers in their dealings with Eastern Europeans. His target and real point of interest are post-soviet countries especially Russia, Ukraine and Belarus.

Paulina has led and mentored an international team supporting the North Europe and France departments at PepsiCo Kraków since January 2021. She began her career at the company as a design expert in German for the DACH region, collaborate with more than 500 stakeholders from European markets to ensure global capability. She has ten years of experience in project and people management in marketing and public relations, most of which were spent in the most prominent Polish publishing houses. As a conference producer for “Rzeczpospolita” and “Puls Biznesu” daily newspapers, she has created more than 100 of the most impactful conferences in Poland. She is a freshly minted coach, passionate about connecting training, mentoring, and coaching, focusing on people’s development and cultural differences.

Innovator, investor, entrepreneur, experienced C-Level manager, pioneer of the fintech market in the direct area in CEE, founder of the Humanites Institute – think&Do tank in the field of development of Coherent Leadership™ and social capital, combining the topics of people and technology, author of the “Village” Model of the Social Ecosystem and the Coherent Leadership Model™.
Lecturer, mentor, juror, founder of the Educational Leaders Leadership Academy; initiator of the Two Hours for the Family Social Movement to bring people together and counteract loneliness.
Member of supervisory boards of listed companies (currently: BRW S.A., CCC S.A., PKP CARGO S.A. and Rubber Sanok S.A.) and member of the Expert Council of the Forum of Supervisory Boards at the Warsaw Stock Exchange. A wife, mother of three children, who likes hiking through the wilderness.

Expert in hybrid intelligence and AI driven business models creation and implementation. Creator of business models, developing and implementing business growth strategies using new technologies.
A transformation leader with extensive experience in designing and managing complex change processes in the area of international mergers and acquisitions.
Co-founder and creator of the business model of Exfluency GmbH, blockchain driven software provider for data anonymization, dedicated to processes built on hybrid intelligence model.

Natalia has over two decades of experience in coaching, leadership and business development for top global business schools, such as London Business School and IESE in Spain. Her previous roles include executive positions in business development, where she designed global market strategies and operating plans. She also led on strategic relationship development with professional bodies and negotiated global partnerships in challenging settings. Her clients are industry leaders in banking, legal, software, shared services, utilities, med-tech, and automotive. She has worked with Credit Suisse, BMW, Generali, Centrica, African Development Bank, UNICEF, Telefonica, Total, IRIS Global and many others.
Natalia’s mission is to support leaders in their ambition to marry profitable business decisions with inner drive for integrity & positive transformation. An empowering keynote speaker, she is passionate about diversity & equity on boards, overcoming executive loneliness and bringing human connection back to the centre of global business. She has a solid understanding of global financial institutions, equity derivatives and international trade.
An accredited executive coach and leadership trainer, Natalia also holds a Postgraduate Degree in International Trade, Law & Policy Making and a Master’s Degree in Indian Linguistics & Philosophy. She has lived and worked in six countries across three continents. A life-long learner, Natalia speaks six languages and is as keen on economics and global trade as she is on yoga and art.
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Sample projects:
• Empowered Manager Programme delivery and coaching for Centrica (2023)
• Team Coaching Intensives design and delivery for IRIS International Team + Individual Executive Coaching (2021-23)
• Coaching Board Members of Patterson Med-Tech ahead of M&A (2022-23)
• Keynote Speaker at Women in Business Lending Conference by TradeLedgers on Inclusive Leadership: Diversity, Innovation & Authenticity (2022)
• Co-design & delivery of High-Performance Leadership modules in Leadership 4 Growth Programme for Enterprise Ireland (2019)
• Effective Communication in Stock Market Trading and Multilateral Negotiations design & delivery for Credit Suisse (2014)

Ilona has over 10 years of experience in finance and IT. She started her career as an accountant, focusing on automation and optimization of the department’s work. In her work so far, she has implemented several systems, dozens of modifications, hundreds of reports. Her motto is “Nothing is impossible. The question is when and for how much?” In every project, she looks for the best solution, sometimes showing great creativity, with pleasure in combining different technologies.

AI IMPACT AND HUMAN EVOLUTION: preparing for a Limitless Future

Understanding AI Impact on the Human Mind and Society: Exploring how AI is already changing our cognitive functions and social interactions. Discussion on the immediate effects of AI integration in daily life and its long-term implications for human evolution.
Preparing for Rapid Changes: Emphasizing the urgency of adapting to AI advancements. How to stay informed and flexible in an evolving technological landscape to ensure resilience and growth.
Building a ‘Limitless’ Mindset with AI: Introducing techniques to harness AI for enhancing cognitive abilities, fostering creativity, and achieving the state of flow. Demonstrating how AI can be a partner in personal and professional development.

Mila Orlińska, Co-founder, CEO, iMIND INSTITUTE

KEYNOTE SPEECH: THE SUM OF ALL FEARS - THE ROLE OF TECHNOLOGY IN SHAPING OUR COLLECTIVE FUTURE

As humanity, we stand at the most fascinating and decisive moment in our history. We are standing at a crossroads. A global change in systems that we have previously treated as certain and permanent, the collapse of old economic and political models, technological singularity and climate change. It’s a race against time as problems arise faster than we can solve them: new diseases, new technologies that take away our privacy, new fears and mental illnesses, and ecological crises causing the most violent mass extinctions in natural history. Not to mention the unknown risks associated with next-generation technology. This has left us in a world of chaos where everything is interconnected. We have become a truly global organism.

What will our future look like?

What awaits us?

What will the world look like when technological singularity begins?

Is it really – as Yuval Noah Harari claims; “This is the end of human-dominated history.”?

Edi Pyrek, Founder of GLOBAL ARTIFICIAL INTELLIGENCE ALLIANCE and iMIND INSTITUTE; Mentor, writer, lecturer, futurologist

Specialization: researching decentralized AI and the possibility of creating compassionate AI, as well as exploring the potential of hyper-human development

INTERNAL LEADERSHIP BRANDING: increasing your visibility, influence and impact as a leader

How strong is your internal network; how does this impact your career progression and success?
How effective are you in building stakeholder relationships and getting your initiatives heard by the right audience?
Can you manage up (your managers) and down (your team)?
What’s your strategy for managing challenging relationships?

An interactive workshop where we will look at ways to increase your visibility, impact and influence in GBS to drive your career forward, get your initiatives heard and increase your impact as a leader. You will gain practical takeaways on how to build your internal brand & reputation, allowing you to be more effective and influential as a leader across the entire organisation.

Natalia Mank, Leadership & Executive Coach

THE EVOLUTION OF DATA ANALYTICS: GENERATIVE AI TRANSFORMS REPORTING (use case presentation)

– Is generative AI really advanced data analytics?

– So AI will give me a specific answer to my business problem?

– How will this affect my PnL?

– Imagination vs. Facts

Ilona Dziuba, Koordynator Działu Raportowania i Wsparcia Narzędziowego, MEDICOVER POLSKA

DEFINING AI STRATEGY: HELPING AN ORGANIZATION GET THE MOST FROM AI

Step by step introduction to AI driven changes implementation into business models and its processes. Based on proven case studies, we will showcase how to incorporate the best from AI value into your business model

Anna Pietruszka, Co-founder, EXFLUENCY

BUILDING HIGH-IMPACT LEADERSHIP BASED ON TRUST

’’There is nothing as fast as the speed of trust. It’s faster than anything you can think about – for when trust is present, mistakes are forgiven and forgotten. Trust is the glue of life. It is the glue that holds organisations, cultures and relationships together.’’ – Stephen Covey

Lack of trust is one of the key factors contributing to low morale, inefficiency, conflict and high turnover in GBS organisations. It is also what makes many leaders dread meetings and difficult conversations. In a high-trust relationship, we can say the wrong thing, and people will still understand us. In a low-trust relationship, despite precise communication, people will still misinterpret us. What can you do to lead with trust, inspire trust in others, and build bridges where trust is lacking?

Natalia Mank, Leadership & Executive Coach

Damian Druzga is an accomplished professional in data, analytics, management and commercial real estate with over 20 years of experience.
Effective manager and experienced leader with strong analytical mind and approach focusing on People, Clients’ needs and the effective technology to deliver it.
During the last decade in CBRE Business Services Organisation, he has had opportunity to work with amazing people that has enabled to set-up, transform and scale capabilities and services, starting from basic reporting and automation functions to a complex and advanced services, including business intelligence, data science, reporting, automation, software and product development providing insights and solutions that drive business of internal stakeholders and external Clients.
He has a proven track record of transforming operations and delivering value in various roles collaborating with wide range of stakeholders.

Mila Orlińska is a physicist with a robust background in practical IT solutions, boasting over 15 years of experience in implementing software production automation in organizations such as NXP and Valeo. As an innovator in neurofeedback, having dedicated over 30 years to meditation and mindfulness practices, she introduced the concept of Neuromeditation to Poland and founded the Polish branch of the NeuroMeditation Institute.
As Chief Executive Officer at iMIND and scientists, Mila collaborates with Nicolaus Copernicus University and a network of international scientists. Her work focuses on exploring the states of the human mind and the impact of technology on cognitive functions and consciousness. This led to the development of ‘Peak State Technology’ protocols, offering a mathematical representation of peak states like meditation, flow, and compassion, to make them more understandable and accessible.
In her role as the CTO at the Global Artificial Intelligence Alliance, she worked alongside experts such as David Hanson, Włodzisław Duch, Rober Kroplewski, and Edi Pyrek on ethical artificial intelligence concepts. Mila integrates technology and AI to enhance human capabilities, preparing individuals and organizations for a ‘Limitless’ future. She empowers people to use AI for personal growth, creativity, and adaptation in a rapidly evolving technological world.
As an entrepreneur, mentor, teacher, scientist, lecturer, and full-time mother, Mila attributes her productivity to her ability to enter the state of flow and effectively utilize AI tools.

Author of the book „Pokochaj poniedziałki. Jak poradzić sobie z wypaleniem zawodowym”, recognized by Internet users as the best psychological book and guide of 2018 in the “Motivation” category. Hypnotherapist, ICC and Gallup Talents coach, AcSon Learning coach, certified business trainer and burnout prevention expert with over 18 years of experience in working with groups and individuals. A graduate of Practical Psychology of Motivation at SWPS, postgraduate studies in therapy and group training at the University of Warsaw, Solution Focused Therapy (TSR) and the School of Business Trainers. As a trainer and coach, she works in the field of preventing burnout and building employee well-being. It helps tame stress, increase mental resilience and teaches you to love Mondays again. It shows managers how to ignite and not burn out their employees, manage based on employees’ strengths and create developmental workplaces. She has 9 years of experience working in business as a manager, which allows her to adapt training content to real customer challenges. He cooperates with, among others: with: mBank, Wedel, Nokia, PeKaO SA, Bank Milennium, Credit Agricole, Kappahl. MulSconsult, Orange and IT SoluSon Factor, Alfavox, Toyota Bank, Saint Gobain, Truvant, KSB.

Chief Visionary Officer (CVO) at the GAIA foundation and iMind Institute.
Co-founder of iMind Institute – a private research institute dealing with increasing human potential – creating Human 2.0
Co-founder of the GAIA foundation – Global Artificial Intelligence Alliance, dealing with the creation of decentralized and compassion-based AI.He advised three prime ministers, several ministers and the speaker of the Sejm, as well as prof. Religa during his presidential campaign. He worked after 9/11 as a peace negotiator between Afghan tribal chiefs.
He trained people from the Forbes richest list and the Belarusian opposition. He advised members of the Thai royal family.
Co-creator of several election campaigns and marketing advisor for the largest companies in Poland.
Creator of the method of building brands based on religions – “brand religion”.
Co-creator of therapy based on Peak Experience and flow – Peak State Technology.
He has been dealing with transformation and initiation processes for over 30 years.
Recent years have focused on the best ways to enhance human potential and synergies with AI.
Member of several Polish and international Think Tanks.
Author of 10 books (including for National Geographic), documentary series for Discovery, TVP, author of theater plays and scripts for documentary films. Journalist, head of reporting in two magazines, collaborator with National Geographic. Lecturer at SWPS, former dean of psychology, motivational speaker, three-time TEDX presenter. I try to spend most of my life in flow.

Agnieszka completed studies in public international law at the University of Warsaw, and because her biggest dream was to become a psychologist, she graduated 4 years ago and obtained a master’s degree in this specialty. She started her current career at CD PROJEKT RED as a relocation specialist. Her further professional path developed dynamically; Agnieszka co-created both the HR and internal communication teams there. Her involvement in women’s issues resulted in the establishment of the CD PROJEKT Girls in the Game mentoring and scholarship program! for young girls from smaller towns in Poland. The program aims to encourage and help people enter the gaming industry, giving women greater representation. Agnieszka is perceived by many as a completely empathetic, trustworthy and people-oriented person.

Director Service and Process Excellence at Amway, leading global process improvement and automation agenda. She has over 20 years of experience in finance, consulting, and global business services. Started her career at Deloitte, working in audit and advisory, tried out an outsourcing environment working for IBM to eventually choose to insource with Heineken, followed by Amway.

She is passionate about user experience, process, improvement, and automation. Working with a global team, exposure to different cultures and complex transformation challenges energizes her, while customer satisfaction provides fulfilment.

She imagines that one day people do not have to execute repetitive tasks or activities that nobody cares about and customers can really embrace “easy finance”.

Łukasz is currently leading Moderna Enterprise Solution Hub (MESH) in Poland with objective to build scalable, innovative and cost efficient platform for Moderna global organization. Previously he was in charge of Zoetis Financial Services, that provides finance and accounting operations for leading animal health business of Zoetis. Before that he served as consultant at EY where he started as an auditor and then moved to consulting where he was responsible for operational efficiency, transformations, cost cutting, PMO and SSC build up engagements for major global corporations. Łukasz is a graduate from Warsaw School of Economics and among others has completed ACCA, CIA, CCSA, and PMP trainings.

Jola has worked in HR industry for 20 years performing various roles. She has been the Director of People Operations since August 2021 and has led AMS’s Global Service Centres for over 10 years. Prior to this assignment she was the MD Operations Strategy and Performance for AMS in which her primary focus was on developing operating model for Global Operations including tech enablement, location strategy, people strategy and performance management.

Jola holds a Master’s Degree in Economics and International Management, a postgraduate diploma in Human Resources Management and European studies as well as a coaching diploma. She is a certified Black Belt in Lean Six Sigma. Jola is a passionate leader with the drive to continually improve the world of operations and introducing technology with people and client centric eye.. Key driver for Jola is: making a difference in everything we do.

Maciej “Magic” Piwowarczyk, Global GBS Executive, Career Coach & Mentor
After more than 20 years of a very dynamic & successful & global corporate career (Hewlett Packard – EMEA Business Ops Lead, Accenture – BPO Director, CBRE – EMEA GBS Managing Director, Discovery – Global VP, Head of GBS) in BPO / Shared Services, today Maciej (www.transformwithmagic.com) acts as an independent Executive Advisor, Interim Management and Career Coach or Mentor. Working with the majority of cultures globally, being based in Warsaw, he considers himself as a Global Citizen. As a thought leader and service futurist for GBS, Maciej is an engaged speaker, industry award judge and he regularly produces industry publications. He sits on a few global GBS advisory boards incl. SSON. Advise – design – execute & deliver tangible outcome – while growing People, is what keeps Maciej motivated. Maciej holds a master’s degree from Warsaw School of Economics. He is a happy father of 2 boys. Sport is his way to recharge the batteries.

Piotr Malinowski, Head of Finance & Data Poland, NatWest Group
Piotr has 13+ years of experience in Financial Industry holding previously roles in regulatory, financial control and business intelligence and FP&A teams.
In current role responsible for defining strategy and development of Finance and Data teams. He is also Financial Director of NatWest Bank entities in Poland. In his global role Piotr is leading multinational team responsible for data control and delivery of innovative data solutions for Finance and Risk Function.
During his career accountable for change and transformation programmes. Most recently as SRO accountable for SaaS product implementation and currently working on Finance and Risk Data Transformation.
Privately a big fun of an active lifestyle with favourite sports being sailing and running.

Manager with 20 years of experience gained in England, USA and Poland. He is currently a mentor at Leaders Island, having previously successfully managed companies and built teams in companies such as IBM, Shell Energy, Amazon, SolarWinds, SKK S.A, SG Digital i EPAM Systems.
At the same time, he is an American football coach for the Krakow Football Kings team, with which he has won two Polish championship gold medals. As a coach, he places great emphasis on youth development and strongly supports local social activities.
Lecturer in Talent Management in Tech Companies at the AGH University of Science and Technology, and in executive MBA and MBA studies at the Cracow University of Economics. Also a scoutmaster, where, in addition to his position at the Scout Headquarters, he led two teams to victory at the 6th and 7th ZHP World Rally.
He participates in numerous speeches. He specialises in topics that deal with team building and the introduction of new organisational procedures. Motivational speeches are also his strong point, in which he demonstrates connections between the worlds of business and sport. The topics of his speeches are closely related to his experiences, work and passions.

The area of Joanna Delbar’s work is mainly business structures: corporations, organizations, institutions. She works with leaders, managers , who experience tremendous pressure and stress on a daily basis. She teaches how to wisely set boundaries, be fully effective at work, find passions , plan well and enjoy life.
She graduated from the Acting Department of the Lodz Film School – Master of Arts degree,
Marketing Business Management at the University of Lodz, Teacher Training College “The Institute for Mindfulness Based Approaches in Germany (certified teacher of MBSR – Mindfulness Based Stress Reduction, 4 year School of Personal Development at Centro Shri Vivek in Barcelona (with a certificate of shri vivek integral yoga trainer) as well as Zen coaching training conducted by Kore Lanfeld completed with a certificate, and a school of transactional analysis.
She has hundreds of trainings and workshops in the area of stress management and building mental resilience.

Krzysztof Herdzik, a seasoned GBS executive advisor with 20+ years of experience. He helps GBS leaders around the globe to navigate complex operations, saving time and resources while achieving their goals. He specializes in designing and executing effective GBS strategies and takes pride in being a trusted advisor, unlocking businesses’ full potential through people, processes and technology. Krzysztof has assisted companies like Universal Music, Avon, Expedia, and Ricoh on their GBS journeys. Through his LinkedIn newsletter, “The Journey of GBS Leader with Krzysztof Herdzik,” he shares his unique GBS strategies, insights and best practices for GBS leaders coming from his projects. As a proven leader in BPO/SSC/GBS functions, Krzysztof is dedicated to empowering GBS leaders and improving employees’ lives. Graduated from Harvard Business School in Innovation and Design Thinking.

Head of Services | SSC, Digital Operations and Customer Care
With Westwing already 2,5 years, leading Shared Service Center that covers Digital Operations and Customer Care. Always focusing on highly engaged teams, lean and automated processes and best in class Customer Experience.
Prior joining Westwing, was working globally with Nielsen Sports on Data Analytics, regionally (DACH, Nordics, Poland) with Nielsen on Digital Operations. Business career started with DHL Express where for 13 years was working in Customer Service area.

The adaptable leader with a consistent track record of successfully implementing transformations and running an ongoing business with a strong people and business-focused agenda. Experienced in providing HR leadership for manufacturing facilities in Poland & UK; EMEA region, Central Europe, also for Global Business Services Centers & Greenfields in Poland. Globally and internationally exposed. Executive coach for business around people strategy, talent acquisition, leadership, organizational agility & efficiency, people diversity and engagement, and hybrid working model. Natural, authentic leadership, building long-term relationships. Change Leader & Influencer. Executive Coach, NLP Master, and Practitioner.

Izabella Krzywosądzka- Pajdak is a HR Director of Carlsberg Shared Services.
For the first nineteen years of her career, she was with the Santander Group, where she worked in various business areas ranging from e-banking to marketing, sponsorship and charity to customer experience management. In 2015, she joined Santander Factoring, where she was overall responsible for the human resources area. She then used the experience gained there to work in the Enea Capital Group’s Shared Services Centre. She has been with Carlsberg Shared Services since March 2021.Speaker at national conferences for the HR community and author of numerous industry articles. Enthusiast of multifaceted wellbeing and tireless promoter of a holistic approach to employee wellbeing, with mature leadership based on the “Lead with Care” principle. In her daily life, both personally and professionally, she follows her life motto “Impossible is nothing/ Impossible does not exist”.

Partner, Board Member at ADN Academy and Head of Office at ADN Podatki. He started his professional career in 1998 at the Foundation for the Development of Accounting in Poland, where he was responsible for organising classes in the main regions of Poland. After that, already as a Sales Manager, he supported the Institute of Accounting and Taxes Sp. z o.o. in building the company’s commercial activities strategy. From 2004 to 2007, he co-founded the Training and Conference Department at BDO Polska, an international auditing and consulting company.
Over the last 15 years, he and his team have built ADN Academy, the largest training company in Poland in the fields of tax, accounting, management, finance, law, IT and soft skills. He has many years of experience in delivering complex, high-budget B2B training and consulting projects. As a Partner, he supervises closed-door training courses dedicated to AP, AR, GL employees working in Shared Services Centres.
He is the author of a special motivation and training programme addressed to SSC/BPO/GBS/CoE representatives. Krzysztof has been involved in the implementation of projects for Shared Services Centres since their inception on the Polish market.
He is a graduate of the University of Lodz and completed tax law at postgraduate studies at the Leon Koźmiński Academy ALK.

Transformation Trusted Advisor with overall 14 years of successful delivery of impactful projects in a multifunctional SSC environment. Customer-oriented expert, passionate about building delivery models to make a real difference and deliver sustainable change. Enthusiast and coach of process management and continuous improvement using Lean, Six Sigma (Black Belt), or ToC methodologies. Experienced Project and Program manager with a unique skill set based on PMI, Prince2, and Agile. People manager focused on building an effective team of experts via the promotion of accountability, trust, and integrity values. Privately geek that is constantly reviewing the technology landscape to leverage the best-in-class solutions e.g. Low-Code, AI, Chatbots, RPA to increase efficiency.

Runs European GBS in Orange, supporting business with F&A and other industry processes, managing more than 250 people and number of automation solutions. Present in SSC/BPO sector for number of years, both in shared services centers (Thomson, Technicolor, Orange) and BPO providers (Accenture). Michal was involved in both the creation of new centers and the management and development of existing organizations. Michał initiated or was responsible for the implementation of task transfers, standardization, automation and robotization of processes. He is convinced that the real involvement of employees results from the trust in the teams. At the same time he sees the future development of the industry in AI Automation and Data Science.

edition 2023

We did it! The first edition of ADN BUSINESS SERVICES ACADEMY 2023 is behind us!

ADN BUSINESS SERVICES ACADEMY 2023 it’s not just a conference, it’s more than that!

ACADEMY 2023 BUSINESS LEARNINGS

Find out what the leaders talked about, what tips they gave to other leaders during the Academy – contact us

Becoming a leader is a path, it’s a continuous development
– no matter whether you’ve been on that path for a long time or have just entered it.

Stay in touch – the next edition is coming soon!

edition 2023

We did it! The first edition of ADN BUSINESS SERVICES ACADEMY 2023 is behind us!

ADN BUSINESS SERVICES ACADEMY 2023 it’s not just a conference, it’s more than that!

ACADEMY 2023 BUSINESS LEARNINGS Find out what the leaders talked about, what tips they gave to other leaders during the Academy – contact us

Becoming a leader is a path, it’s a continuous development– no matter whether you’ve been on that path for a long time or have just entered it.

Stay in touch – the next edition is coming soon!

ACADEMY 2023 BUSINESS LEARNINGS

Find out what the leaders talked about, what tips they gave to other leaders during the Academy – contact us

Becoming a leader is a path, it’s a continuous development
– no matter whether you’ve been on that path for a long time or have just entered it.